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Semi Palar
Semi Palar
@semi-palar
3 years ago
31 posts
Hello,

The comment module on Groups doesn't work. http://ririungan.semipalar.sch.id/smipa/group/4/lingkar-blogger-smipa

We created discussion forum, but no one can comment on it. http://ririungan.semipalar.sch.id/smipa/group_discuss/2/berbagi-pengalaman-menulis-atomic-essay

(The Comment Wall also doesn't work.)

Thank you so much.
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updated by @semi-palar: 12/10/21 09:43:21PM
paul
@paul
3 years ago
4,326 posts
I responded to the ticket you raised about this issue asking for the site’s admin login.
Respond there with the login and we’ll take a look.
Thanks


--
Paul Asher - JR Developer and System Import Specialist
Semi Palar
Semi Palar
@semi-palar
3 years ago
31 posts
Thank you for your reply, Paul. But I can no longer access the ticket. Maybe because our 30 day free VIP support has ended.
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michael
@michael
3 years ago
7,714 posts
You still should have got an email with the contents in it. You can reply to that and it will arrive at a place where the whole team can view it.

So send the admin login details to support at jamroom dot net from your s**************@gmail.com account and we can move forward from there.
Semi Palar
Semi Palar
@semi-palar
3 years ago
31 posts
Oh okay, Michael. I will tell the person who has the email to do that. Thank you so much.
douglas
@douglas
3 years ago
2,790 posts
Hello,

This is working now!

The Comment module was not set to allow your quota to use it, I changed it for you and the comment textarea is now showing.

That setting is in your ACP > Item Features > Comments > Quota Config

/comment/admin/quota

The "Semi Palar" quota was set to not allow the use of the Comment module.

Hope this helps!


--

Douglas Hackney
Jamroom Team - Designer/Developer/Support
FAQ-Docs-Help Videos
updated by @douglas: 09/11/21 08:56:39AM
Semi Palar
Semi Palar
@semi-palar
3 years ago
31 posts
Thank you, Douglas. Much appreciated. 🙏

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