completed Trying to help my member with his problem...

Let me start by saying I do NOT think this is an issue with my Jamroom coding or my JR server.
I'm not having other members report this, and none of my 6 moderators nor I experience it either and we're all active on my site daily and have different setups.

But i have a member who says he randomly gets the following error when going from one page to another (when he's on my site only, on both his laptop and phone, in both Chrome and IE browsers):
'You do not have permission to access this server'. He says it follows no pattern in occurrence, but is happening regularly for him. He's not computer savvy.
I feel sorry for him and was hoping I could point him in some GENERAL direction to find out where his problem is coming from. Is this error message a clue as to whether he's having a browser setting issue, a firewall, or something else going on on his computer setup? Any little thought would be appreciated, so I could at least suggest for him where to start looking. Thanks!



--
...just another satisfied Jamroom customer.
Migrated from Ning to Jamroom June 2015
updated by @strumelia: 11/01/20 03:48:30PM

How is he seeing this message?
Does it just flash up between pages?
Does he get the message and then have to do a refresh to get the next page?
Is it on a partially loaded page?
Let us know.
Thanks


--
Paul Asher - JR Developer and System Import Specialist

Hi Paul, hope you are well!
I think it might actually be quicker to show you his thread, which is not very long... I hope you don;t mind- he's given me a bunch of clues so far but Im not sure what to make of them:
https://fotmd.com/forums/forum/site-questions-how-do-i/38038/intermittently-unable-to-access-site


--
...just another satisfied Jamroom customer.
Migrated from Ning to Jamroom June 2015

So it seems that he's tried different browsers etc. and still intermittently gets this issue.
I'd suggest that he contacts his ISP to see if they are somehow occasionally blocking your site, or maybe a server that might be used on the root to your site.


--
Paul Asher - JR Developer and System Import Specialist

Thanks Paul, that makes sense. Maybe it's because he's in UK and I have not applied that europe cookie advisory thingy that was a big thing a few months ago?
I'll let him know to check with his provider that they're not blocking my site.


--
...just another satisfied Jamroom customer.
Migrated from Ning to Jamroom June 2015

Thanks for giving us the exact wording: "You do not have permission to access this server"

That wording appears in 5 locations in jamroom, 4 of them are in the jrBanned module and 1 is in jrUser.

in jrUser its a check for banned 'bot's that are banned via that jrBanned module, so all those messages are related to something setup in
DASHBOARD -> ADMIN -> BANNED ITEMS

Take a look at what you've got setup there and see if anything could match the user your interested in.

Thanks for this Michael. I've checked his username and email address in my Banned module..nothing there. But now I have to wait until he logs in from his normal home address so I can see his IP address in my dashboard... so I can check to see if I've banned anything in that IP area. I doubt it though, since he's in UK and I can't recall ever banning an IP from that country... but I'll check it!

UPDATE: I got additional information from this member which might provide more clues:

"....we use mobile broadband at home rather than any kind of fixed router (we live on a boat and are always moving around the UK canals). So our IP address must be changing all the time.
As I mentioned on the site, I did notice yesterday that even when I had the problem on WiFi, I could connect okay using the mobile data on my phone, which is a different ISP from my 'home' WiFi connection (even though that's also based on a mobile hotspot)... So I guess that would fit with a problem with my ISP. It's just that I could swear I've had the problem at other people's homes with different ISPs. Anyway, it does seem like I may have a workaround for now, if I use my phone's data rather than my 'home' hotspot....."



--
...just another satisfied Jamroom customer.
Migrated from Ning to Jamroom June 2015
updated by @strumelia: 07/17/20 10:00:50AM

Got his current IP and there's nothing remotely within his "82.______" IP range that's in my banned module.
He's still experiencing this.
I suggested he change his account settings for my site to a non-hotmail email address, just in case some server doesn't like hotmail. Also checked in mailgun- no supressions or bounces for his email. Not sure what else to check.


--
...just another satisfied Jamroom customer.
Migrated from Ning to Jamroom June 2015
updated by @strumelia: 07/17/20 12:08:19PM

Did he contact his ISP? That fact that this only happens to him intermittently still makes me think its on their end.


--
Paul Asher - JR Developer and System Import Specialist

If you can tell us what URL he is using when he sees that message it might help us.

Thanks!


--

Douglas Hackney
Jamroom Team - Designer/Developer/Support
FAQ-Docs-Help Videos

I really appreciate all your helpful suggestions, my friends!
Because i'm not getting other members complaining about this issue on my site, I'm going to call this issue 'completed'. If more of my members complain, I'll open a new thread.
This member said he can access my site on his phone fine, so that's the solution for him. Thanks !!


--
...just another satisfied Jamroom customer.
Migrated from Ning to Jamroom June 2015

Love his lifestyle choice. Sounds idyllic.

Traveling on a canal boat playing dulcimer music.
updated by @michael: 08/03/20 12:48:53AM

I suspect it's not all it's cracked up to be. (dirty laundry, damp and claustrophobic, everything smelling like tar and old fish....)



--
...just another satisfied Jamroom customer.
Migrated from Ning to Jamroom June 2015