blog documentation FAQ followers forum marketplace services youtube

solved Unable to FTP your software to my hosting

The Jamroom Network » Forum » Using Jamroom » Page » Unable to FTP your software to my hosting
Isleander
Isleander
@isleander
4 years ago
558 posts
Hello,
I have been attempting to upload your software programme via FTP to my hosting website, but unsuccessfully. I have tried different FTP clients, but all of them encounter problems when uploading. My hosting support has said that there are no issues their end.
Apart from purchasing hosting from Jamroom, is there any other method which I can use?

Thank you,
Alex

updated by @isleander: 07/30/20 02:50:42AM
paul
@paul
4 years ago
4,331 posts
Try using SFTP if your clients allow it, but also contact your hosting again to see exactly what settings and parameters are needed to FTP to their servers. There's also the 'max users' error so they might need to up that as well.
hth


--
Paul Asher - JR Developer and System Import Specialist
michael
@michael
4 years ago
7,744 posts
what paul said, you cant use FTP, change to SFTP, your server does not allow FTP.
ftp.jpg
ftp.jpg  •  1.6MB

2tunes
2tunes
@440music
4 years ago
20 posts
the error is right in front of you, you have reached the maximum number of users logged in

who is your hosting service? I've worked with most of them over my 30 years working with the web
which control panel does your hosting service provide you? Plesk, cPanel or
the more I know the better I can assist
Isleander
Isleander
@isleander
4 years ago
558 posts
2tunes:
the error is right in front of you, you have reached the maximum number of users logged in

who is your hosting service? I've worked with most of them over my 30 years working with the web
which control panel does your hosting service provide you? Plesk, cPanel or
the more I know the better I can assist

Apparently it is an issue with FileZilla. My Hosting company says that they have done tests and that everything is fine their end. I finally managed to upload all the file - after many, many hours, and continually requeing failed file uploads. Nevertheless, I still cannot initiate the install file, as it takes me the my home directory instead of the directory that I uploaded the file to when I try to install the software.
Isleander
Isleander
@isleander
4 years ago
558 posts
michael:
what paul said, you cant use FTP, change to SFTP, your server does not allow FTP.

Not sure if that is a software error, as the only means of uploading to our web host is via FTP. Never had any issues previously.

But as already stated, "I still cannot initiate the install file, as it takes me the my home directory instead of the directory that I uploaded the file to when I try to install the software." I have contacted our hosting company (Heart Internet UK) about this matter and they suggested I contact the programme developer - "There is not an " install.php " inside your public_html folder. I would advise you to contact your developer to further review this for you."
2tunes
2tunes
@440music
4 years ago
20 posts
that is an issue with your redirect which you should be able to change in the control panel. I've been putting a few of the bands I work with on JR and I'm willing to help you get going
paul
@paul
4 years ago
4,331 posts
There is no 'install' script as such, it all happens when you first access the site.

Be sure that the .htaccess file has been uploaded to the Jamroom root folder. It is a 'hidden' file and by default, FTP clients might be set to ignore them.


--
Paul Asher - JR Developer and System Import Specialist
Isleander
Isleander
@isleander
4 years ago
558 posts
Yes, the .htaccess file is present.
michael
@michael
4 years ago
7,744 posts
not sure how well jamroom will work in a sub-directory, but the site is there:
http://regal-network.com/revelation/install.php
Isleander
Isleander
@isleander
4 years ago
558 posts
michael:
not sure how well jamroom will work in a sub-directory, but the site is there:
http://regal-network.com/revelation/install.php


Yes, I know but it won't launch, so maybe I should move it to the main directory.
michael
@michael
4 years ago
7,744 posts
I don't understand what you mean by "It wont launch".
server.jpg
server.jpg  •  913KB

Isleander
Isleander
@isleander
4 years ago
558 posts
michael:
I don't understand what you mean by "It wont launch".

The installation won't launch to enable set up.
When I go to http://regal-network.com/revelation (the directory where the Jamroom files are) I am re-directed to http://regal-network.com/install.php and get a 404 (not found) error. No doubt it is looking for the Jamroom installation (set up) files in the same directory (public_html) and not the sub-directory (/revelation).
updated by @isleander: 04/29/20 03:26:11AM
Isleander
Isleander
@isleander
4 years ago
558 posts
Ah, it's now done it! So it's OK.