completed template Compare tool window not working

I went to 'compare' two template versions and cannot see anything in the window.. like it's completely truncated or cut off or something. I think SoaringEagle recently mentioned this as well, so I think it's not just me.


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...just another satisfied Jamroom customer.
Migrated from Ning to Jamroom June 2015
updated by @strumelia: 03/03/20 09:26:30AM

Which template(s) are you seeing this on?
I've just looked at a couple of your modified skin templates and am not seeing an issue.
Thanks


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Paul Asher - JR Developer and System Import Specialist

This is what i get in Chrome, windows 10, on either large monitor or small laptop... and it's not scrollable:


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...just another satisfied Jamroom customer.
Migrated from Ning to Jamroom June 2015

Soaring mentioned this in one of his tinyMCE thread posts last week as well:
"....but for some reason the compare tool makes the windows too small to work with"
so I know he has the issue too.


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...just another satisfied Jamroom customer.
Migrated from Ning to Jamroom June 2015

Looking ok in FF and Chrome on my Mac.
Don't have a Win10 machine to try it on. Will ask the others if they can try it.


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Paul Asher - JR Developer and System Import Specialist

Just tested it on a win 7 desktop, in Chrome- and works correctly.

Tested it on my win 10 laptop, with Firefox... shows correctly.

Tested it again on my win 10 laptop, in Chrome- does not show correctly either on the laptop screen or on the big mirrored monitor.


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...just another satisfied Jamroom customer.
Migrated from Ning to Jamroom June 2015

I'm not able to replicate this on any browser. I have tested on Chrome on Windows 10 and it is working for me. Are you running any plugins in the browser that could be messing with it?


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Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net

I only have a dozen plugins, and none seem to be likely to interfere.
I can't seem to get the Compare screen to function or view correctly- only on Chrome, only on Win10.
On win10 works good in FF, Edge, but not on chrome. On win7 computer works good in FF, Chrome, safari. I have everything up to date, hard refresh, restarted several times, etc. Changing the magnification view in chrome does not help.
Does the Compare view use a script of some sort that I maybe don't have enabled?

Wish i could give more info, but maybe SoaringEagle can give more info since he mentioned it was happening to him as well.
Soaring are you there....?


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...just another satisfied Jamroom customer.
Migrated from Ning to Jamroom June 2015

yes mine too the compare windows are too small kike they collapsed and should have a resizable dragable edge to read anything


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soaringeagle
head dreadhead at dreadlocks site
glider pilot student and member/volunteer coordinator with freedoms wings international soaring for people with disabilities

I got it to appear correctly briefly, when i fussed around with chrome magnifier to full size, then back, then refresh. But I can't get it to happen dependably, and then when I go away and come back, it doesn't show correctly anymore. Screenshot:


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...just another satisfied Jamroom customer.
Migrated from Ning to Jamroom June 2015

hmm... because of what i mentioned in my last post above, now I'm wondering if screen size on Chrome has something to do with this. My new win10 laptop has a small 13" screen. It's small, but it's still a PC, not a mobile device.
SoaringEagle, what's the screen size you're seeing this happen on?
My screen gets mirrored onto a larger monitor as well on my desk, but of course that big monitor is only reflecting/mirroring what is on the very small screen- the content doesn't get changed for the bigger monitor.

And yet... here i am on my macbook air 11" screen, on Chrome in OS13 high sierra,... and it displays fine. But it's on the mac, not win10.


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...just another satisfied Jamroom customer.
Migrated from Ning to Jamroom June 2015
updated by @strumelia: 11/04/19 05:35:25AM

Do you know what the screen resolution is on your win10 laptop?


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Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net

3840 x 2160


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...just another satisfied Jamroom customer.
Migrated from Ning to Jamroom June 2015

my "monitor' is a 47 inch plasma tv
1920x10 whatever it is 1028?
the only thing is i do have the dpi settings to 125%
for lil bigger fontsize
wait im on a linux laptop now let me test it ghere
ok on here instead of being too narrow, its too short i only see 2 lines

i believe strumella i could fix it with a lil css
but im on the laptop cause watching the impeacment on the tv/monitor
when im back on my pc i'll try to come up with a css tweak


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soaringeagle
head dreadhead at dreadlocks site
glider pilot student and member/volunteer coordinator with freedoms wings international soaring for people with disabilities

maybe someone can tell you what the right class or id is to target
but something like
min-width:45%!important;
min-height:500px!important;
added to that selector will do the trick
i just can't find the right 1 to target on this laptop


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soaringeagle
head dreadhead at dreadlocks site
glider pilot student and member/volunteer coordinator with freedoms wings international soaring for people with disabilities

This seems to be behaving better for me lately. I suspect it has something to do with my display scaling and resolution. I am on a small 13" laptop with 4k resolution, but am projecting/duplicating to a larger secondary monitor. My windows display setting for 'scale and layout' recommends 150%, but I have it set for 225%. When I had it set at 300%, the 'template compare' view problem is much worse (though text was much easier to read everywhere, haha). On my separate older win7 tower desktop with its own external monitor (not mirroring a tiny laptop screen), the template compare view is fine.
Note that if i set my 13" laptop display at the recommended 150%... text,menu items, tabs etc are impossibly tiny to read. 225% seems to be a good compromise- text is more readable but items are not too big to fit into their boxes.
I'm pretty sure this is a display scaling/resolution issue having to do with how we setup our displays... and not a bug with Jamroom, so I'm marking this solved. Thanks!


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...just another satisfied Jamroom customer.
Migrated from Ning to Jamroom June 2015

set dpi scaling to no higher then 150% if you still have trouble reading use windows accessibility options, magnifier
you can use the lens mode that puts a box around mouse pointer, that you can set to any magnification you want
see screenshot set to 200% (for you i use 125% maybe 150)




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soaringeagle
head dreadhead at dreadlocks site
glider pilot student and member/volunteer coordinator with freedoms wings international soaring for people with disabilities