Admin account can't create any chatrooms, no "Public" chatroom option, can't create/select default chatroom.

hawkenterprising
@hawkenterprising
6 years ago
5 posts
Greetings. We've been trying to use Jamroom as our private Intranet, and we're slowly muddling through. We have about 50+ volunteers across multiple continents (plus various partners), so hopefully Jamroom will solve some communication challenges.
One of the biggest struggles we're still having is with the Simple Chat.
The JR Admin account can't create any chatrooms. Is this normal?
We wanted to create a default chatroom that everyone automatically joins, unless they select from the list of other chatrooms.
We tried following the instructions here: https://www.jamroom.net/the-jamroom-network/documentation/modules/4543/simple-chat
and here: https://www.jamroom.net/the-jamroom-network/forum/new_posts/46917/auto-join-main-chat-room
We've tried with both Chromium and Firefox.
But there is no "public" option to check or uncheck. Even when we temporarily switch the entire site to "public" still didn't see such an option.
So, the admin can't select a default chatroom.
Only regular users can create chatrooms, but no public option.
Any ideas what is wrong with our setup?
System Core 6.2.0
SimpleChat 1.3.2
Ubuntu 16.04.6
To be clear, we don't actually want a truly public chatroom, we want a default chatroom that all Intranet users (with the site set to completely private users only), automatically end up in unless they select a different chatroom. Right now, every time we add a new user account, even with the same profiles as everyone else, we then have to have someone manually add them to what we're using for now as the "Default Everyone Chatroom", but it isn't really the use case we're hoping for.

Appreciate any guidance. Thanks!
updated by @hawkenterprising: 07/16/19 12:44:48PM
michael
@michael
6 years ago
7,794 posts
hawkenterprising:....The JR Admin account can't create any chatrooms. Is this normal?...
Definitely not.

Should look like this: (screenshots)
GO.jpg
GO.jpg  •  219KB

chat_room.jpg
chat_room.jpg  •  122KB

start.jpg
start.jpg  •  127KB


updated by @michael: 04/15/19 11:11:00PM
michael
@michael
6 years ago
7,794 posts
Looks like you're missing the checkbox. My first guess is a CSS customization thats hiding it maybe. Try switching skins for a bit and see if the checkbox appears
checkbox.jpg
checkbox.jpg  •  111KB

should_be.jpg
should_be.jpg  •  89KB

hawkenterprising
@hawkenterprising
6 years ago
5 posts
Okay. We didn't do any personal skin customizations yet, currently using Elastic 2, version 2.0.14.
Blank skin was unusable period (made it worse).
The following skins had the same results as E2, for both Admin and users: The Post, Lucid, Maestro 4, MSkinX, Follow Me, and Fan Club. :-(
Any other suggestions I can try?
Thanks!
michael
@michael
6 years ago
7,794 posts
Send your login details for the site to support at jamroom dot net and include a link to this tracker, I'll login and take a look.

Tags