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The Jamroom Network » Forum » Using Jamroom » Page » A user signed up and made a purchase and the user never got the download.
izhmel
@izhmel
6 years ago
1,351 posts
A user signed up and made a purchase and the user never got the download.
There was no download or purchases in the user account ..


Thanks


--
The Scientist
dubmusic.com
Thanks for any assistance.
updated by @izhmel: 07/16/19 08:20:27AM
douglas
@douglas
6 years ago
2,802 posts
The user should have got an email for their purchase with a link to take them to their purchase.

Hope this helps!


--

Douglas Hackney
Jamroom Team - Designer/Developer/Support
FAQ-Docs-Help Videos
izhmel
@izhmel
6 years ago
1,351 posts
They said they never got never got anything


--
The Scientist
dubmusic.com
Thanks for any assistance.
douglas
@douglas
6 years ago
2,802 posts
izhmel:
They said they never got never got anything

Have them check their spam folder.

You might also check your activity logs to see if there was an actual purchase. Also check your error logs.

Hope this helps!


--

Douglas Hackney
Jamroom Team - Designer/Developer/Support
FAQ-Docs-Help Videos
izhmel
@izhmel
6 years ago
1,351 posts
They say they see nothing in the spam . When I log into there account I see no purchases


--
The Scientist
dubmusic.com
Thanks for any assistance.
douglas
@douglas
6 years ago
2,802 posts
izhmel:
When I log into there account I see no purchases

Send us the following and we can check it out.

Site URL:
Admin User:
Admin Pass:
Profile URL for the user in question:

Thanks!


--

Douglas Hackney
Jamroom Team - Designer/Developer/Support
FAQ-Docs-Help Videos
douglas
@douglas
6 years ago
2,802 posts
The only thing I see in your purchase tab is stream payments

http://www.dubmusic.com/payment/payments

Have you checked your PayPal account for the purchase in question?

What was the purchase that was made by the user?


--

Douglas Hackney
Jamroom Team - Designer/Developer/Support
FAQ-Docs-Help Videos
izhmel
@izhmel
6 years ago
1,351 posts
I got the money from pay pal

Items purchased
http://www.dubmusic.com/plugins/merch


--
The Scientist
dubmusic.com
Thanks for any assistance.
izhmel
@izhmel
6 years ago
1,351 posts
Douglas did you find any issues ?


--
The Scientist
dubmusic.com
Thanks for any assistance.
douglas
@douglas
6 years ago
2,802 posts
izhmel:
Douglas did you find any issues ?

No, I have not found any issues, were the items purchased from the product module or another module?

Thanks!


--

Douglas Hackney
Jamroom Team - Designer/Developer/Support
FAQ-Docs-Help Videos
izhmel
@izhmel
6 years ago
1,351 posts
they were purchased from http://www.dubmusic.com/plugins/merch


--
The Scientist
dubmusic.com
Thanks for any assistance.

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