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How to re-activate archived profile ?

The Jamroom Network » Forum » Using Jamroom » Page » How to re-activate archived profile ?

@ondo
7 years ago
17 posts

Hi !
My jameroom configuration quota was wrong so one "artist" has been deleted (archive statistic) at the end of paiement.
I can see archive on ftp server ( "archived - 1404" )
but I can't re-activate artiste as originally
I suppose the statistics exist somewhere in the database, but I really do not know how to go to find the artist before it is archived!
Thank you very much
(Thank you for answering without using idiomatic expression, I am french!)
Best regard
updated by @ondo: 08/25/17 11:14:10PM

@michael
7 years ago
7,714 posts

Deleted things are found in the RECYCLE BIN.
DASHBOARD -> RECYCLE BIN

@ondo
7 years ago
17 posts

I don't have "elastic jamroom" ... then, i don't find "recycle bin", In my Dash board there is only read statistic...
Maybe you know this version, and the way to access this recycle bin ?
I have tried without success !

Thank you, really.

Didier

@paul
7 years ago
4,326 posts

THe Recycle BIn is not skin depependent, it should show on all skins. Are you running the latest versions of all your Jamroom modules and skins?

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Paul Asher - JR Developer and System Import Specialist

@douglas
7 years ago
2,790 posts

Jamroom 4 does not have a recycle bin, and we don't support Jamroom 4 anymore either.

Have you considered upgrading to the latest Jamroom version?

If you need to get any data/info back for your Jamroom 4 install, you'll most likely have to get your hosting provider to restore your site with a backup from a point before the profile was deleted.

Hope this helps!

--

Douglas Hackney
Jamroom Team - Designer/Developer/Support
FAQ-Docs-Help Videos
updated by @douglas: 05/27/17 06:47:17AM

@ondo
7 years ago
17 posts

Hi Douglas,

Thank you, I was desperately searching ... certainly could not find it!

If I install a new version of Jamroom, will I lose comments, statistics, all special mentions and settings administrators, etc? Or will I find it all?

@paul
7 years ago
4,326 posts

Jamroom5 was a completely new version of software that is not compatible with Jamroom4, so it is not a case of simply updating your existing site. Checkout this documentation about the key differences - https://www.jamroom.net/the-jamroom-network/documentation/upgrading-from-jamroom-4/214/upgrading-from-jamroom-4

However there is a path to do this by creating a new Jamroom install then Importing your original site to it. Read the above documents fully. They'll detail what can, and cannot be imported, and how today's Jamroom (now at version 6) differs from version 4.
hth

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Paul Asher - JR Developer and System Import Specialist