Upload Video Not Working

@jsnzim
7 years ago
27 posts

Hello,

I've been trying the feature "upload video", to artist profiles, however it doesn't work. It stay's at "the video file is currently being processed and will appear here when complete". I've tried MP4, AVI, and an MOV file. They stay at that error, and never change. So far I've only had success with Youtube videos

updated by @jsnzim: 07/19/17 06:45:44AM

@douglas
7 years ago
2,790 posts

Hello,

That isn't an error, Jamroom coverts your video into different types so it can be played on mobile devices as well as your desktop computer.

Check your Queue and see if is processing. The Queue Viewer can be found in your ACP > Dashboard

/core/dashboard/queue_viewer

Hope this helps!

--

Douglas Hackney
Jamroom Team - Designer/Developer/Support
FAQ-Docs-Help Videos

@jsnzim
7 years ago
27 posts

Does it usually take awhile? It's been about 30 hours, Thanks :-)

@michael
7 years ago
7,714 posts

That does seam excessive, see if any queues have gotten stuck? Have you EVER been able to convert a video. Suspect your server might not be working with the ffmpeg version packaged with jamroom. If thats the case, you might need to define a version of ffmpeg that works with your server

Docs: "HowTo: Use a diffferent ffmpeg binary"
https://www.jamroom.net/the-jamroom-network/documentation/howto/4641/howto-use-a-different-ffmpeg-binary

Jamroom comes packaged with ffmpeg, but some servers want to use their own.

@jsnzim
7 years ago
27 posts

This was the 1st time I've tried using the Video Upload feature. I added $_conf['jrCore_ffmpeg_binary'] = '/usr/bin/ffmpeg';
in the /data/config/config.php file
Now I'm getting an error "The ffmpeg binary: /usr/bin/ffmpeg is not executable! Set permissions on the file to 755 or 555." I've changed permissions to 755 (tried 555 also), and I still get the error. I guess you can tell by now, that nothing with me is every easy haha. Thanks for your help!

@michael
7 years ago
7,714 posts

Would be if you were using Jamroom Hosting

Are you sure thats the right ffmpeg file for your server? for me, there is a "Mark as executable" in when I look at a file via the FTP system.

Heres the same steps but in with screenshots:
http://askubuntu.com/questions/484718/how-to-make-a-file-executable

@jsnzim
7 years ago
27 posts

I'm still at a loss. Any ideas? As far as I know, I've changed everything the way I was told. I checked with JBservers, and they say the same thing you did.

@michael
7 years ago
7,714 posts

debugging servers falls a little outside support. Send me your FTP login details for your server and I'll take a quick look to see if anything jumps out.

@michael
7 years ago
7,714 posts

Thanks for the FTP details, but they don't allow me to get to the /usr/local/bin/ffmpeg level. I'm locked into just the site.

Do you have SSH or other login details that will allow me to get to /usr/local/bin/ffmpeg ??

@michael
7 years ago
7,714 posts

actually, I removed the custom ffmpeg file from config.php and uploaded a video and it worked:
http://urbanmic.com/admin/uploaded_video/8/sample-1

@jsnzim
7 years ago
27 posts

Hi Michael. Thank you so much for going above and beyond in assisting me. I've tried to load a few videos (MP4 and AVI), and after a few hours they're still pending. I think you were correct, with suggesting I should move over to Jamroom hosting; maybe this will end the annoying issues I've had (should have just used you from the start). What do I need to do to move everything over, and start using you as my hosting service? Thanks :-)

@michael
7 years ago
7,714 posts

your queue worker says the video is working:
http://urbanmic.com/core/dashboard/queue_viewer/queue_module=jrVideo/queue_name=video_conversions

If you want to move to Jamroom Hosting just click the CREATE SERVER button here
https://www.jamroom.net/jsnzim

Then the docs to import the site to Jamroom Hosting are here:

Docs: "Importing an existing jamroom site to a domain"
https://www.jamroom.net/the-jamroom-network/documentation/jamroom-hosting/2547/importing-an-existing-jamroom-site-to-a-domain

Its pretty easy, install a module on the existing site, another one on the new site, hit GO.

@paul
7 years ago
4,326 posts

Quote: Its pretty easy, install a module on the existing site, another one on the new site, hit GO.

Actual, just the Network Transfer module to be installed on the site to be imported, the the import tool in your Jamroom Hosting Control Panel will take care of the rest.

--
Paul Asher - JR Developer and System Import Specialist

Strumelia
@strumelia
7 years ago
3,603 posts

Jamroom hosting and hosting support is THE BEST.

--
...just another satisfied Jamroom customer.
Migrated from Ning to Jamroom June 2015

@jsnzim
7 years ago
27 posts

What's the average "working" time in queue for a video status, before I should get concerned?

Thanks

@michael
7 years ago
7,714 posts

3246 seconds is 54 minutes. A large file on an average server could take that long.

Depends on the size of the file, the speed of the server and how busy the server is. The processing is done via queue workers which take second priority to more important tasks like delivering the website.

So if the site was very busy and the server quite heavily loaded then processing could be differed til later.

On Jamroom Hosting all conversion processing is offloaded to a separate set of servers that JUST do conversions, so the main site server is just left to deliver the site, so you can get away with more media on smaller servers because they aren't doing any conversion.

@jsnzim
7 years ago
27 posts

I switched to Jamroom hosting a few days ago. I tried to upload 2 videos, Video 1 has been "working" for 3 days now, and video 2 is still pending. They're both MP4, and about 26 mb.

@paul
7 years ago
4,326 posts

I'm guessing that you imported urbanmic.com to your Jamroom Hosted server? If so, whatever the issue is with video conversions has just been copied to Jamroom Hosted site.
Send us the admin login for the new site and we'll get to the bottom of the problem.
Thanks
Paul

--
Paul Asher - JR Developer and System Import Specialist

@jsnzim
7 years ago
27 posts

I switched my DNS servers, and everything is working great! Thanks for the help, and sorry for the headache!

@michael
7 years ago
7,714 posts

Great!

solved Upload Video Not Working

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