White page

@izhmel
7 years ago
1,324 posts

This link produces a white page how can I fix it ?
http://dubmusic.com/plugins/

--
The Scientist
dubmusic.com
Thanks for any assistance.
updated by @izhmel: 01/16/17 09:01:36PM

@douglas
7 years ago
2,791 posts

izhmel:
This link produces a white page how can I fix it ?
http://dubmusic.com/plugins/

Check your data/logs folder for errors, you most likely have a template error.

Hope this helps!

--

Douglas Hackney
Jamroom Team - Designer/Developer/Support
FAQ-Docs-Help Videos

@michael
7 years ago
7,720 posts

How did you create that page?

@izhmel
7 years ago
1,324 posts

Here is what I see (

[14-Jan-2017 12:31:21 America/Vancouver] PHP Warning: math: function call x not allowed in /home5/dubmusic/public_html/dubmusic.com/modules/jrCore-release-6.0.5/contrib/smarty/libs/plugins/function.math.php on line 66 [33])

--
The Scientist
dubmusic.com
Thanks for any assistance.

@michael
7 years ago
7,720 posts

There is a thread here:
http://www.smarty.net/forums/viewtopic.php?p=78488

That suggests the cause of the issue is that

your PCRE lib is out of date

ask your server hosting company to check that out. I remember you had other server limitations a while back in another thread.

Who is your hosting company?

@izhmel
7 years ago
1,324 posts

Its not the hosting because when I switched back the name server it produced the same issue ...

http://inmotionhosting.com/

--
The Scientist
dubmusic.com
Thanks for any assistance.

@douglas
7 years ago
2,791 posts

Can you show us the contents of the plugins.tpl file?

Or was the page created via Site Builder?

--

Douglas Hackney
Jamroom Team - Designer/Developer/Support
FAQ-Docs-Help Videos

@izhmel
7 years ago
1,324 posts

The site was not crated by site builder, how do I show the contents of the plugins.tpl file?

--
The Scientist
dubmusic.com
Thanks for any assistance.

@douglas
7 years ago
2,791 posts

izhmel:
The site was not crated by site builder, how do I show the contents of the plugins.tpl file?

plugins.tpl is a custom template that would have been created by you, or maybe it is a profile, that is the only two things it can be. Is that the only page that is white screened? If so, login to the ACP and look for a profile named plugins.

If this is not the case, can you send you admin login so I can check it out?

Thanks!

--

Douglas Hackney
Jamroom Team - Designer/Developer/Support
FAQ-Docs-Help Videos

@izhmel
7 years ago
1,324 posts

I sent it
Thanks

--
The Scientist
dubmusic.com
Thanks for any assistance.

@douglas
7 years ago
2,791 posts

So plugins is a profile, except there isn't a user associated with the profile, is the site master admin suppose to be the user associated with the plugins profile?

--

Douglas Hackney
Jamroom Team - Designer/Developer/Support
FAQ-Docs-Help Videos

@izhmel
7 years ago
1,324 posts

yes there is no user ,it is a admin created profile that was always working

Thanks

--
The Scientist
dubmusic.com
Thanks for any assistance.

@michael
7 years ago
7,720 posts

one problem is you have too many modules installed. You have ALL of the cloud modules installed into a single machine.

I've turned off all of the cloud modules. They are not what you want. amongst the cloud modules there is a module for controling which server processes get directed to and many other features to allow multiple servers to serve a single website to allow it to scale to a massive scale.

You dont need any of them, suggest deleteing every module in the 'cloud' category as you are on shared hosting so they are just thowing errors.

You also have a very old version of site builder installed but not active, suggest deleting all modules under the 'site builder' category in the ACP.

Your site is very slow to navigate around, suggest better hosting.

Dont know why your system wont allow /plugins/ to be used as a profile name.

I changed it to http://dubmusic.com/plugins1 and it worked ok.

My guess is some server settings are protecting that name because of some other system like wordpress or other where that is a common attack point.

Could ask your server company, or use a different server company.

@izhmel
7 years ago
1,324 posts

Thanks for the info , and turning the modules I don't need off.. As far as the white page , it been always working, this just start happening, and I don't know why ....

I reinstalled everything and ran system updates and not sure why site builder is out of date.

I got a 404 on http://dubmusic.com/plugins1

--
The Scientist
dubmusic.com
Thanks for any assistance.
updated by @izhmel: 01/16/17 12:13:00AM

@michael
7 years ago
7,720 posts

just clicked the link, works here.

@izhmel
7 years ago
1,324 posts

http://dubmusic.com/plugins1
NOT FOUND

The page you requested was not found!
Nova Skin © 2017 The Jamroom Network
To The Top
Terms Of Service | Privacy Policy | Contact Us
Edit Header
Edit Footer
Edit BGC
Edit Profile
Edit Admin BGC
NL US FR DE SL ES

--
The Scientist
dubmusic.com
Thanks for any assistance.
updated by @izhmel: 01/16/17 12:36:40AM

@izhmel
7 years ago
1,324 posts

I reinstalled " site Builder " and it created the same issue , it took away menu Items and is why I have it off .....

--
The Scientist
dubmusic.com
Thanks for any assistance.
updated by @izhmel: 01/16/17 12:18:42AM

@michael
7 years ago
7,720 posts

Working here. You have profile customization module enabled so its redirecting to http://dubmusic.com/plugins1/file

@douglas
7 years ago
2,791 posts

Can you try changing to a default skin, one that hasn't been modified, and see if that profile page still has a white page?

That would at least let us know if its related to the skin or a module.

Thanks!

--

Douglas Hackney
Jamroom Team - Designer/Developer/Support
FAQ-Docs-Help Videos

@izhmel
7 years ago
1,324 posts

It still produce a white page after changing to the default skin

--
The Scientist
dubmusic.com
Thanks for any assistance.

@izhmel
7 years ago
1,324 posts

Michael, I see the screen shot ,and is not sure why I would get a 404 on my end, any suggestions ? I cleared the cache and it still happens

Thanks

--
The Scientist
dubmusic.com
Thanks for any assistance.

SteveX
@ultrajam
7 years ago
2,584 posts

I see a 404 as well. I am not logged in.

Do you have to be logged in to see profiles? Is it a private profile?

--
¯\_(ツ)_/¯ Education, learning resources, TEL, AR/VR/MR, CC licensed content, panoramas, interactive narrative, sectional modules (like jrDocs), lunch at Uni of Bristol. Get in touch if you share my current interests or can suggest better :)

@izhmel
7 years ago
1,324 posts

I get 404 if am logged in or not , I even ran ipconfig /flushdns

--
The Scientist
dubmusic.com
Thanks for any assistance.

@michael
7 years ago
7,720 posts

The profile url has been renamed from plugins1 back to plugins. change it to plugins1 again. http://dubmusic.com/plugins/file

@izhmel
7 years ago
1,324 posts

This works now , thanks very much , what was the cause of the problem ?

--
The Scientist
dubmusic.com
Thanks for any assistance.

@izhmel
7 years ago
1,324 posts

Profile Tweaks seams to be not redirecting http://dubmusic.com/plugins to the file " http://dubmusic.com/plugins/file " I still get a white page on http://dubmusic.com/plugins/

--
The Scientist
dubmusic.com
Thanks for any assistance.

@michael
7 years ago
7,720 posts

michael:.....

I changed it to http://dubmusic.com/plugins1 and it worked ok.

My guess is some server settings are protecting that name because of some other system like wordpress or other where that is a common attack point.

Could ask your server company, or use a different server company.

@izhmel
7 years ago
1,324 posts

I still get a 404 from the link you sent... I there a way to redirect http://dubmusic.com/plugins/ to http://dubmusic.com/plugins//files ?

It is not something protecting the name because when I switch hosting providers by switching the name servers , the server that it was always working on , produce a white page..
Thanks

--
The Scientist
dubmusic.com
Thanks for any assistance.
updated by @izhmel: 01/16/17 07:06:09PM

@michael
7 years ago
7,720 posts

not sure how many times I can say the same thing......

On your server the directory /plugins/ appears to be treated differently. I dont know why, ask your server company.

Change the name of the profile to something other than /plugins/ because that folder name appears to be protected on your server.

@izhmel
7 years ago
1,324 posts

where is the plugins directory ?

--
The Scientist
dubmusic.com
Thanks for any assistance.

@izhmel
7 years ago
1,324 posts

you were correct, there was a next directory @ http://dubmusic.com/plugins/ when I FTP into the server

Thanks Michael !

--
The Scientist
dubmusic.com
Thanks for any assistance.

solved White page

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