Subscription Cancellation Notification

Is it possible for an admin to be notified when a subscription is cancelled?


--
The Patria Company - patriaco.com / quality-trades.com / a-t.life - doing Jamroom since v3
updated by @the-patria-company: 04/22/17 02:39:16AM

Just an update on this. I just had a conversation with another member concerning their CC needing to be updated. It declined but I did not receive any notification and neither did they. Plus, I have no clue how to help them update CC info.

Any thoughts?


--
The Patria Company - patriaco.com / quality-trades.com / a-t.life - doing Jamroom since v3

Are CC details stored on your site? I assume they paid through PayPal? if so, then the CC info needs to be updated there.

We use the Foxycart subscription module.


--
The Patria Company - patriaco.com / quality-trades.com / a-t.life - doing Jamroom since v3

Yes but what payment gateways have you enabled in FoxyCart? essentially Foxycart is just the shopping cart, the CC info will be stored with the payment gateway.

I think the notifications (or lack there of) is what is most important.

I have designed other websites that are PCI compliant and we store CC info in the shopping cart. Gateways are just "pass-through" entities... except for PayPal which acts as a one-stop gateway/merchant service provider and consumer protection service. Paypal does store CC info, but others like authorize.net do not. The customer/CC holder (our JR website members) would need to have a secured login to access their CC info and that is not offered via Foxycart (from what I can tell).

For right now I would just like to be notified when someone cancels a subscription or has a payment failure.


--
The Patria Company - patriaco.com / quality-trades.com / a-t.life - doing Jamroom since v3

FoxyCart will notify you - make sure and check your notification settings at FoxyCart. Also - there's no need for PCI compliance with JR since the CC info is NOT stored in JR.


--
Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net

As a side note for anyone who is considering Foxycart (using a Merchant Gateway), I received a notification regarding the customer interface options. If your subscription holder has a CC change (stolen, expires, etc) there is no way to change it. Foxycart offers the sdk for programmers to create an interface, but Foxycart does not offer one. We lost about 30% of our members over the holidays due to CC issues. Plus, Foxycart has limited notification options for admins. Which really doesn't matter since we can't help the customer anyways. This will force members to re-subscribe, an unnecessary frustration.

If you are doing one-off sales, Foxycart is a great option. If you are using subscriptions, I would recommend staying away from signing up with a Merchant Gateway (ie. Auth.net) and just stick to Paypal via Foxycart.

If you are running a high volume subscriber based JR site, I am working on an integration with WHMCS (using the full suite of subscription and support modules). This also includes the option of running an integrated Affiliate Program using iDevAffiliate (which works great with WHMCS; while Foxycart does not support subscription-based commission payments). Depending on the size of your membership, using a Merchant Gateway can save you a bunch of money and the cost of running a WHMCS install would easily be offset.

If you are interested in this project, send me a note.


--
The Patria Company - patriaco.com / quality-trades.com / a-t.life - doing Jamroom since v3

This is the correct behavior from FoxyCart - at no time should you have one of your customer's credit card numbers - it should be your customer who updates their own credit card at FoxyCart (and they have an interface for doing this). If you yourself at any time have the CC number in your possession then you'll need to worry about PCI compliance, which FoxyCart does not do for you.

To be frank this is how they SHOULD handle it - if WHMCS allows you to enter credit card numbers on behalf of your customers, then you'll need to work on being PCI compliant, which is beyond what most JR sites would want to deal with. Just an FYI.


--
Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net

The PCI compliance is not something you want to do. Trust me. I have been doing FoxyCart for years and there are pro's and cons but overall it is pretty good. I would just say when you have subs cancel, verify the sub was cancelled in FoxyCart and also verify the quota was changed in JR if it should change.

If you have a cc stolen and have subscriptions for Amazon, XBox etc. it is the same routine. The card will not process. You will get a notice from Amazon/XBox that the card was declined and update your payment info. In the FoxyCart scenario, we do have to cancel the sub and have them create a new one. This is a minor pain I agree but at no time do I want customer credit card info. It is not worth the headache,

Thought I would post HOW you link to FoxyCart so a user can update their CC info - it is:

https://yourdomain.foxycart.com/cart?cart=updateinfo

This part:

https://yourdomain.foxycart.com

is your "Store Sub Domain URL" setting as found in the FoxyCart global config.

This will take the user to a form on FoxyCart's end where they can update their billing info, address, credit card info, etc.


--
Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net

Nice