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solved How do I change the email address associated with hosting account and JR sites ?

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ICW
@icw
8 years ago
114 posts
I want to change the email account associated with our account and with our JR sites. I figured out how to change the account email on the Jamroom site. But when I went to our JR site, got a message on the Marketplace module page saying that I needed to change it in Marketplace Tools. So I did that... All good....

But when I went to Help on any of the modules, it said " User not found - please check account email is correct" and it showed that the account was the old email address associated with it.

So are there directions somewhere for changing the email address for the account and on the JR site (BTW, we use JR hosting, if that makes a difference).

Thanks!
Deb
updated by @icw: 04/28/16 12:31:49PM
michael
@michael
8 years ago
7,746 posts
If I'm reading correctly, the question is "I've changed my jamroom.net email and now need to update it in my sites ACP, where do I update it?"

The answer to that is:
ACP -> CORE -> MARKETPLACE -> TOOLS -> MARKETPLACE SYSTEMS -> MODIFY -> Marketplace Email

The email and ID to put there for you is found under the LICENCES tab here on jamroom.net:
https://www.jamroom.net/networklicense/licenses/profile_id=2082/user_id=2076
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ICW
@icw
8 years ago
114 posts
michael:

The email and ID to put there for you is found under the LICENCES tab here on jamroom.net:
https://www.jamroom.net/networklicense/licenses/profile_id=2082/user_id=2076

Can I change the email that is currently under my license? If so, how do I do that?
Deb
alt=
ICW
@icw
8 years ago
114 posts
michael:
That's done from your ACCOUNT tab:
https://www.jamroom.net/user/account/profile_id=2082/user_id=2076

I see how that works... And it seems to be fine.... But here's the problem I'm still having... After that is done, I try to use the Help tab for any of the modules and get this screen (see attached file). The account there still has my old email address...
douglas
@douglas
8 years ago
2,793 posts
In your Global Config for your Support Center module, you'll want to make sure the email is the same as the email you use here on jamroom.net.

ACP > Core > Support Center > Global Config > Email Address (Of your jamroom.net account)


--

Douglas Hackney
Jamroom Team - Designer/Developer/Support
FAQ-Docs-Help Videos
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ICW
@icw
8 years ago
114 posts
Hmmm... I appear to have some other issues going on with some of our members not showing up in searches and not getting notifications, etc. The email I'm switching the account to belongs to one of those members... Maybe I need to scope this out a bit more to see what's going on....
alt=
ICW
@icw
8 years ago
114 posts
douglas:
In your Global Config for your Support Center module, you'll want to make sure the email is the same as the email you use here on jamroom.net.

ACP > Core > Support Center > Global Config > Email Address (Of your jamroom.net account)

I'll check this out...
alt=
ICW
@icw
8 years ago
114 posts
ICW:
douglas:
In your Global Config for your Support Center module, you'll want to make sure the email is the same as the email you use here on jamroom.net.

ACP > Core > Support Center > Global Config > Email Address (Of your jamroom.net account)

I'll check this out...

Yay! that seems to have fixed the account email issue... Now I just need to figure out why some people aren't showing up in search and not getting notifications.... I'll start a new discussion if I can't figure out what I did to mess it up LOL