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Remember me - not working

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White Agency
White Agency
@white-agency
9 years ago
204 posts
We've had a number of users complaining that the 'remember me' is not working.

Anyone else experiencing this ?

I myself have had no problems across loads of different setups and devices.

Users don't appreciate there is nothing you can do if you can't replicate the problem !!!
updated by @white-agency: 08/30/15 01:55:13AM
Strumelia
Strumelia
@strumelia
9 years ago
3,603 posts
I do have this regularly. Some members do complain that they have to keep signing in very frequently, like every few days, even though I have my User Account 'auto login reset' set to Permanent. Other members (and myself) don't seem to have the problem much. I have assumed if this means they have a browser setting responsible for this though.


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...just another satisfied Jamroom customer.
Migrated from Ning to Jamroom June 2015
White Agency
White Agency
@white-agency
9 years ago
204 posts
What we get back from the users that are affected is - 'This never occurred on the old system' !!!
Strumelia
Strumelia
@strumelia
9 years ago
3,603 posts
So, that means that their SAME browser settings did not present a problem in Ning's re:remember me, but there's a problem occurring now on Jamroom with rememberMe, correct?
That seems the same in my case as well.


--
...just another satisfied Jamroom customer.
Migrated from Ning to Jamroom June 2015
White Agency
White Agency
@white-agency
9 years ago
204 posts
Yep that's correct.
brian
@brian
9 years ago
10,148 posts
I've never seen any issue with this in any browser - I have 2 dozen Jamroom sites on test on as well. It's a simple, cookie based setup - the only way it won't work is if the cookie is missing OR it's value has been tampered with.


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Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net
Strumelia
Strumelia
@strumelia
9 years ago
3,603 posts
Maybe some of those users have their browsers set to not accept and/or delete cookies upon leaving a site. Most of my members dont seem to be having a problem, and neither am I.


--
...just another satisfied Jamroom customer.
Migrated from Ning to Jamroom June 2015
douglas
@douglas
9 years ago
2,793 posts
I'd make sure they don't have their browser settings set to delete cookies when they close the browser.


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Douglas Hackney
Jamroom Team - Designer/Developer/Support
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