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Undeleting profile

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DannyA
@dannya
9 years ago
584 posts
Is there any way to undelete a profile?

I have a label (power user) that accidently deleted their label profile. Their profile menu does not appear now and their is no "main" profile associated with the account. They can no longer create new profiles either because the "create profile " button was on their profile page.

Can I undo the deletion somehow? Or how can I create a new profile for them and re- associate the old linked profiles and content?
updated by @dannya: 02/20/15 02:50:10PM
michael
@michael
9 years ago
7,717 posts
There is no way to undelete a profile except for a server database backup being restored.

You can link user accounts to profiles from
ACP -> PROFILES -> USER PROFILES -> TOOLS -> LINK USER ACCOUNTS

You can create new profiles from the TOOLS page too, "Create a Profile"
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DannyA
@dannya
9 years ago
584 posts
I was able to re-create a new profile from tools and linked it to the account, and the artist profiles were actually already linked to it. I also made sure it used the label quota. However, it doesn't seem to be recognizing it as a label profile.

-When I log in, it does not take me to my default label profile
-The profile menu is not visible
-If i type in the label profile url, i can get there, but the menu does not give me the abiltiy to switch profiles
- If i go to profile settings, it says "You do not have the proper privileges to perform that action!"

So, even though I created the proper profile and linked it to the account when I did, something is wrong.
michael
@michael
9 years ago
7,717 posts
Check the profile that is supposed to be a "Label" is in the correct Quota for Labels.
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DannyA
@dannya
9 years ago
584 posts
Confirmed. is in the correct Label profile.
updated by @dannya: 01/14/15 12:38:18AM
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DannyA
@dannya
9 years ago
584 posts
I did notice that when I look at list of accounts in the user account data browser, the label account does not show a profile associated with it. So I think don't think the link is working. Or at the very least, the account can't figure out which profile is the primary account.

There are 3 profiles linked to the account: 2 artist profiles (in artist quota) and 1 newly created label profile (in lable quota).

Additinally, now, when I log in as label acocunt, I can't even edit settings of my artists profiles.
michael
@michael
9 years ago
7,717 posts
That "User Profile Link" is the right section.

You have a Label in a Label quota. You're not able to edit it because your user account is not associated with that profile.

One user account can be linked to as many profiles as is necessary. The place to do that is "User Profile Link".

The only other thing to check is if the user is a Profile Admin:
ACP -> USERS -> USER ACCOUNTS -> TOOLS -> BROWSE USER ACCOUNTS -> Select the account your after -> MODIFY

Then find the MASTER ADMIN OPTIONS Section and set the USER GROUP to "Profile Admin"
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DannyA
@dannya
9 years ago
584 posts
I thought profile admin lets that user admin ALL profiles. That's not what we want.
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DannyA
@dannya
9 years ago
584 posts
Maybe I can ask a different question. How do you keep the "main" profile for a power user different from one of their regular user profiles? Now I have the label profile showing up as a label artist.
michael
@michael
9 years ago
7,717 posts
I'm assuming by "Label" that that is a quota you have created. What is a "Label Artist"? Is it one of the profiles that the Power user in the "Label" quota has created?

Each user has a "home profile" you can get that profiles data from the templates via:
{jrUser_home_profile_key key="profile_url"}

where key is whatever profile key you want.

If you could provide steps to on how to setup what you have and outline what your trying to figure out it might be easier to offer a solution.

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