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Support Tickets - Email Inquiries

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Dazed
Dazed
@dazed
11 years ago
1,022 posts
Brian - Where are the email inquiries coming from? I am starting to get spam in here.

Thanks!
updated by @dazed: 01/06/15 01:07:06PM
michael
@michael
11 years ago
7,772 posts
?? not understanding sorry. Spam here at jamroom.net or s..... nope not understanding.

help me out. :)
brian
@brian
11 years ago
10,148 posts
Dazed:
Brian - Where are the email inquiries coming from? I am starting to get spam in here.

Thanks!

Email Inquiries in the Support Ticket module are emails sent to your "support" address that are from email addresses that do not have an account on your system.

Like anything email related you will see spam there.

Hope this helps!


--
Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net
Dazed
Dazed
@dazed
11 years ago
1,022 posts
Thanks Brian. I am trying to figure out a solution to eliminate spam coming in. The one thing that I am wondering is can we get 2 site emails setup?

I would like a separate support email and site email. Since the "from email address" must match the support email address, every outgoing email has that support address on it so anything from Newsletters will contain that support address. When someone sends an email to support, it is hitting all of the admins so multiple people are now getting spam not to mention a support ticket is created. The support email is not one I want to advertise externally unless a ticket is opened. If I have a separate outgoing email address I could just use admin@domain.com and they can reply directly to me.

Thoughts?
brian
@brian
11 years ago
10,148 posts
When you get an email into "Internet Inquiries" it does not notify anyone, so that should not be an issue.

Make sure you have enabled spam detection in your Mailgun settings - make sure it is just deleted.

Adding support for additional emails to the support ticket module could be quite a bit of work, so there's no plans for that right now.

Hope this helps!


--
Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net
brian
@brian
11 years ago
10,148 posts
Note too that you should be able to set your support ticket "from" email to something different than your email support "from email" if needed.

Hope this helps!


--
Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net
brian
@brian
11 years ago
10,148 posts
I've just been thinking more about this, and have an idea of how to maybe make this a lot more flexible by allowing you to create "rules" based on incoming parameters from the mailgun post - not 100% sure if it will work, but I'll try to find some time to check it out.

Hope this helps!


--
Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net