Hi Jeff,
Did you join in the special forums the JR team created for us ning users. which Micheal suggested above? Did you install a Ning-to-JR Bundle and look around in it yet?
The support forums here are very responsive, with quick help from both other JR customers and the JR developers team. I wouldn't characterize it as 'customer service'- because YOU are the one building and running your very own site- you are not renting a service like from Ning. Jamroom is a free open source platform, with customizable modules/features you buy and add according to your needs, like plugins. You'll be installing/hosting it on your own owned or rented server space.
The JR developers team is very generous with their helpful advice, and they do support and maintain the platform core and the modules they sell. But you'll have to learn how to build/customize your own site, your server stuff, and learn the settings etc. You really are owning and running your own site!
This free series of instructions might help you, just sign up and start reading and watching the videos:
https://www.udemy.com/start-your-own-online-community/?dtcode=ENabOO21SKAS
Take your time, do a little reading and some tweaks each day on your site, and pretty soon you'll be amazed at what you now know and can do!
--
...just another satisfied Jamroom customer.
Migrated from Ning to Jamroom June 2015