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Troubleshooting

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DannyA
@dannya
10 years ago
584 posts
I just changed the domain name for my server. I updated the date/config/config.php file and updated the baseurl. When i try to log in as admin now, i get the following error:

a system level error was encountered trying to validate the form values: error:

No error is displayed. How do I troubleshoot this? I can't log in as admin to look at the logs.
updated by @dannya: 11/12/14 04:55:11PM
paul
@paul
10 years ago
4,326 posts
Have you deleted the cache folders and files?
Delete everything in the /data/cache folder.


--
Paul Asher - JR Developer and System Import Specialist
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DannyA
@dannya
10 years ago
584 posts
Ok. that worked, but now getting error in log :

rCore_get_module_cache_dir: unable to create cache directory: jrCore
michael
@michael
10 years ago
7,717 posts
Its a "system level error" meaning its not a Jamroom error. You need to find the system error logs to know what the error is, then you can do something about it.

Its probably a folder permissions error, but thats just a guess.

--edit--
andersda:
..... unable to create cache directory: jrCore...

Its saying "I tried to create the directory /data/cache/jrCore but the system would not let me." You need to figure out why the server isn't letting php create that folder. Also looks like a permissions issue.

updated by @michael: 10/10/14 10:34:22PM
brian
@brian
10 years ago
10,148 posts
Yeah - make sure the web user can write to the data/cache directory.


--
Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net
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DannyA
@dannya
10 years ago
584 posts
great. Thanks all. Strange, I would have thought the system check would have caught it.
brian
@brian
10 years ago
10,148 posts
andersda:
great. Thanks all. Strange, I would have thought the system check would have caught it.

It does - if the web user cannot write to the data/media, data/cache or data/logs directory you will see a message in the system check.


--
Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net

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