solved Site is Broken - Can't log-in

I just bought and installed the JRembed module. I made one post and everything went bad. MY JR5 was previously stable and was passing integrity checks.

There has been a problem with videos that has been ongoing since the guaranteed install and migration. The JR4 login credentials don't seem to work for people either, but I wasn't having instability.

Now I can't see most of my pages except for the background and header. When a page does show it is "scrambled".


I can't log-in or even see the login page. I don't see any admin options, clearing caches and integrity check are not available.

I went into the server and deleted the module, but that didn't help. I'm at a loss as to how to proceed.


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Ken Rich
indiegospel.net

updated by @ken-rich: 09/28/14 11:45:01PM

Are the credentials still the same as when we did the install/import for you last week?
If not, send them to us at support@jamroom.net
Otherwise I'll login and check it out.


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Paul Asher - JR Developer and System Import Specialist

Credentials have changed. I'll e-mail to you-thanks.


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Ken Rich
indiegospel.net

I found the problem. I went into the PHPMYAdmin in the cpanel and manually switched skins - now I can login again.

Apparently I messed up something in the n8MSkin so badly, that it wouldn't run properly.

I am passing integrity checks and system status lights are green. Everything seems good except some migrated videos wont play and the TinyMCE embed tool gives me "javascript void" and does not insert anything.

I think these are unrelated issues, perhaps a few bugs to work out?


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Ken Rich
indiegospel.net

Make sure you have your system up to date. That should fix this issue. If it persists, let us know the module that is not working for you.

By "your system" I assume you mean my desktop computer, not the JR5 installation on the server?

You mean update my javascript, browser, Windows?

I'll try that and let you know if my "bugs" persist, in a new ticket - thanks.


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Ken Rich
indiegospel.net

You should be able to go to your ACP > System Tools > System Updates and make sure all of your modules are up to date and your running the latest versions.

Hope this helps,
Douglas


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Douglas Hackney
Jamroom Team - Designer/Developer/Support
FAQ-Docs-Help Videos

Hi Guys - just some added info in case it's important. I have confirmed that what "broke" my n8MSkin was the post I made with the jrEmbed tool.

How do I know this for sure? Well, I deleted and reinstalled MSkin and it was still broken. So while in jrElastic I deleted the post, went back to MSkin, and MSkin was usable again.

I've done the system update, but I'm still having an issue with the jrEmbed in that the rendering doesn't seem to work, all I see are codes. Am I doing something wrong, or have a setting misconfigured somewhere.

I am attaching a screenshot of the actual saved post. It doesn't seem to be a particular file, as files from different categories are giving the same result.




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Ken Rich
indiegospel.net

updated by @ken-rich: 08/23/14 01:38:54PM

In Core quota config you need to turn on tag conversion for text formatting.

Go to yoursite.com/core/admin/quota
Active Text Formatters - check Convert Embed Tags and save.


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¯\_(ツ)_/¯ Education, learning resources, TEL, AR/VR/MR, CC licensed content, panoramas, interactive narrative, sectional modules (like jrDocs), lunch at Uni of Bristol. Get in touch if you share my current interests or can suggest better :)

Thanks but that doesn't seem to be the issue. I went there, they were all checked. I resaved them with all checked, to all quotas.

Then I cleared caches and ran an integrity check.

Then I checked the post and it still hadn't rendered and I even created a new one and it didn't render either.


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Ken Rich
indiegospel.net

updated by @ken-rich: 08/23/14 04:14:08PM

The jrEvent module doesn't use the active text formatters by default.

If your skin has a template for displaying the event detail you'd need to edit that, or if it uses the default jrEvent template, edit that one.

Change
to



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¯\_(ツ)_/¯ Education, learning resources, TEL, AR/VR/MR, CC licensed content, panoramas, interactive narrative, sectional modules (like jrDocs), lunch at Uni of Bristol. Get in touch if you share my current interests or can suggest better :)

This would be a bug - let me check it out.

Thanks!


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Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net