Audio Error Messages

MySong
@mysong
11 years ago
155 posts

None of the uploaded songs work in Firefox browser (does work IE and Chrome) when press play it gives a popup error message "An error was encountered loading the media url"

Then I uploaded an entire album and these files do not even work on Chrome and EI.
when press play it gives a popup error message "An error was encountered loading the media url"

Thanks
updated by @mysong: 06/25/14 12:47:52AM

@brian
11 years ago
10,149 posts

The second one is a corrupted MP3 file - try re-uploading it.

Hope this helps!

--
Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net
updated by @brian: 10/02/14 12:22:31PM

@douglas
11 years ago
2,800 posts

Hello,

This link: (snipped)

works for me in FF, didn't try it in chrome or ie.

This link: (snipped)

none of the songs work, try clearing your cache via the ACP > Core > Tools section, you might also try uploading the tracks again, something may have been corrupted during the upload.

Hope this helps,
Douglas

--

Douglas Hackney
Jamroom Team - Designer/Developer/Support
FAQ-Docs-Help Videos

MySong
@mysong
11 years ago
155 posts

Reset cache, did not work, same error message, will try to upload again.

MySong
@mysong
11 years ago
155 posts

Tried uploading one of the songs again but same error message

Interesting - when downloading the file from the page it downloads as a WMA which means it was never converted into an MP3. Do you think this is the issue? and what can be causing it?

'Convert To MP3' is checked in the settings.
updated by @mysong: 05/06/14 08:34:17AM

@douglas
11 years ago
2,800 posts

If the file isn't getting coverted, check your audio support modules Quota Config section and make sure you have the "convert to MP3" checkbox checked for the quota your uploading to.

If it is, check your error logs and see if the are any conversion errors.

Hope this helps,
Douglas

--

Douglas Hackney
Jamroom Team - Designer/Developer/Support
FAQ-Docs-Help Videos

MySong
@mysong
11 years ago
155 posts

Both my admin account and the profile being uploaded to have 'convert to mp3' in quota.

In the logs it shows "[admin]: converted 4/12/audio_file from wma to MP3 in 1.22 seconds"

Thanks

@brian
11 years ago
10,149 posts

Go into the Server Check and make sure FFMpeg shows green and working.

Hope this helps!

--
Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net

MySong
@mysong
11 years ago
155 posts

FFMpeg binary is working but 'Apache Process Limit' says 25 and is red.

@brian
11 years ago
10,149 posts

nanach:
FFMpeg binary is working but 'Apache Process Limit' says 25 and is red.

Try this - double check the quota settings by going into the ACP -> Media -> Audio Support -> Quota Settings, and make sure the "Apply to all quotas" option is checked. Then, set the conversion options to what you want and save.

Then try re-uploading the WMA and see if it converts - if it does not, something weird is happening on your server and I'd need to check it out.

Hope this helps!

--
Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net

MySong
@mysong
11 years ago
155 posts

Did that, still not working. Let me know what email to send you the login info and which info you need.

Thanks,

@brian
11 years ago
10,149 posts

nanach:
Did that, still not working. Let me know what email to send you the login info and which info you need.

Thanks,

Send to brian [at] jamroom [dot] net - I need your JR URL and login, FTP login and also attach the file you are uploading (or let me have a link to download it).

Hope this helps!

--
Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net

@brian
11 years ago
10,149 posts

I have found the root cause of this and have fixed it in Audio Support version 1.3.1 - update and let me know if that fixes it for you.

Hope this helps!

--
Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net

MySong
@mysong
11 years ago
155 posts

Thanks for the help.

solved Audio Error Messages