files in groups - transfer issues

I had a few clients who had files in their groups (mp3s, pdfs, etc) that seem to have been lost in the transfer. I'm using Jamroom Hosting. Is this common?

What can we do about it? Some of it was very important.
updated by @hypnoscott: 01/13/16 07:55:20AM

In my site, we found that the Ning archiving tool did not retain the media content (videos, music) of stuff that was embedded within posts- within forum posts and group posts. The needed info was not included or provided in ning archives, so we simply could not include the embedded items in posts with our site import. This was the fault of the Ning archive tool, nothing to do with jamroom.
There was no way for us to pull that type of embedded content over here since it was missing from the ning archive. We just had to move on from it and tell folks to repost any important stuff that wound up missing. Perhaps that's the same stuff you are referring to?


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...just another satisfied Jamroom customer.
Migrated from Ning to Jamroom June 2015

That would have been AWESOME to know before the transfer. While I understand that's a limitation of Ning's archiving tool, the jamroom marketing strongly implied that it was a complete site transfer from my network.
"Ning 2 sites can be fully imported from a Ning archive set."

There's no asterisk there that would have prepared me or my members for the information that's lost. This is going to cost a few of my important members time and money that they already invested in me once. That's bad PR for everyone involved.

I did homework and waited so this kind of thing wouldn't happen. Of course I'm responsible for not doing enough homework or asking the right questions. It's just embarrassing and frustrating to be wrong about a number of important things.

which brings me back to the point - is there anything I can do now? I haven't cancelled my Ning membership manually, but typing in my .ning.com address forwards me to my new jamroom site. Now do I get that content?

The question is really broad, best to check with Paul who did the import for you and focus on a specific thing, that way you and he can check what's missing and see if there is a way to get it.

Can you point me to an example on the Jamroom site where the file is missing so that I can check it out?
Also, I believe that if you were using your own domain to point to Ning, and that domain is now pointing to your JR site, there is a setting in the Ning control panel to revert Ning to 'your_domain.ning.com'.
Thanks


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Paul Asher - JR Developer and System Import Specialist