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solved Buttons have disappeared on my site

The Jamroom Network » Forum » Ning To Jamroom » Page » Buttons have disappeared on my site
Isleander
Isleander
@isleander
11 years ago
558 posts
My site crashed and since then I cannot see any execution buttons.
Members's can't sign in, I cannot run an integrity check, etc.

The skin I was using couldn't load. I cannot use other skins as there is no execution buttons.

If I log out I may not be able to log in again.

What to do?
updated by @isleander: 07/09/16 09:21:02AM
Isleander
Isleander
@isleander
11 years ago
558 posts
I am assuming I will need to do something via ftp ?
updated by @isleander: 12/29/14 09:23:54AM
douglas
@douglas
11 years ago
2,804 posts
Try deleting the files in your data/cache/YOURSKIN folder and the data/cache/jrCore folder via FTP.


--

Douglas Hackney
Jamroom Team - Designer/Developer/Support
FAQ-Docs-Help Videos
updated by @douglas: 12/29/14 09:23:54AM
Isleander
Isleander
@isleander
11 years ago
558 posts
Ok I will take a look


updated by @isleander: 12/29/14 09:23:54AM
Isleander
Isleander
@isleander
11 years ago
558 posts
douglas:
Try deleting the files in your data/cache/YOURSKIN folder and the data/cache/jrCore folder via FTP.

Thanks Douglas.. that worked.... but only had to delete the "data/cache/YOURSKIN" files.
updated by @isleander: 12/29/14 09:23:54AM
brian
@brian
11 years ago
10,149 posts
I see this from time to time - it usually doesn't happen very often. What I believe might be a culprit is when a Jamroom page is loading and creating a new cached template file, the Apache process exits unexpectedly (i.e. someone has done a hard restart on Apache, or the process takes a dump) - that leaves the cache file in a corrupted state.

Clearing the cache directories almost always fixes it (and note there are some skin related cache files in the data/cache/jrCore directory as well, so if emptying the skin directory doesn't work try that one too).

Hope this helps!


--
Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net
updated by @brian: 12/29/14 09:23:54AM
Isleander
Isleander
@isleander
11 years ago
558 posts
brian:

Clearing the cache directories almost always fixes it (and note there are some skin related cache files in the data/cache/jrCore directory as well, so if emptying the skin directory doesn't work try that one too).

Hope this helps!

I was a little reluctant to delete the data/cache/jrCore files as there were other directories in there. So I thought I try to remove the other cache files first. Which obviously worked. :)
updated by @isleander: 12/29/14 09:23:54AM
paul
@paul
11 years ago
4,335 posts
Its pretty safe to delete any of the cache folders in my experience. They'll just get re-created again as needed.


--
Paul Asher - JR Developer and System Import Specialist
updated by @paul: 12/29/14 09:23:54AM
brian
@brian
11 years ago
10,149 posts
paul:
Its pretty safe to delete any of the cache folders in my experience. They'll just get re-created again as needed.

Yep - everything in the cache directories will be recreated as needed.


--
Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net
updated by @brian: 12/29/14 09:23:54AM
Isleander
Isleander
@isleander
11 years ago
558 posts
OK Thanks
updated by @isleander: 12/29/14 09:23:54AM
Strumelia
Strumelia
@strumelia
11 years ago
3,603 posts
"Its pretty safe to delete any of the cache folders in my experience. They'll just get re-created again as needed"
Just so I know- in such instances, does one delete the entire cache folder along with all its contents, OR only all its contents while leaving the empty cache folder in place?


--
...just another satisfied Jamroom customer.
Migrated from Ning to Jamroom June 2015
updated by @strumelia: 12/29/14 09:23:54AM
paul
@paul
11 years ago
4,335 posts
I tend to leave the cache folder in place.
Haven't tried it but I guess that if it was deleted it would be created again when needed.


--
Paul Asher - JR Developer and System Import Specialist
updated by @paul: 12/29/14 09:23:54AM