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Updates NOT Updating

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Annush
Annush
@annush
6 months ago
230 posts
Hi, it's been 7 months I'm having this problem. It was suggested by Jamroom that the problem was disc space. We have been in contact with our provider and they sent us this report to pass on to Jamroom hopefully it may help - They say we are using only 10% of disc space and they give a link to their findings
"You have no problems with disk space.

When trying to update in the browser, a 500 error appears in the Developer Tools:
https://gyazo.com/e741efaa4cdf8808ca5c192593a70007

Can you ask the developer about this error?"
https://gyazo.com/e741efaa4cdf8808ca5c192593a70007
Thank You
updated by @annush: 10/21/24 06:55:15AM
douglas
@douglas
5 months ago
2,793 posts
A 500 error is a server error not a Jamroom error.

Most likely the server is not set up to run Jamroom without issues.

Have you checked the server requirements for Jamroom?

https://www.jamroom.net/the-jamroom-network/documentation/getting-started/774/server-requirements

You can also go to your system check in the ACP to clarify everything is set up properly.
ACP > Core > System Core > Tools > System Check (/core/system_check)

Hope this helps!


--

Douglas Hackney
Jamroom Team - Designer/Developer/Support
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