solved Where do I edit the text of this notification?

Strumelia
Strumelia
@strumelia
10 years ago
3,605 posts
Lately, I'm getting misdirected emails from members who 'think' they are responding to other member's comments on their stuff. But they get a notification that someone left a nice comment, and they simply hit "Reply", saying Thanks and other personal stuff- and it gets sent to me instead at my site email that sent the notification. The problem is they are ignoring the rather intimidatingly long Link that would take them to where they SHOULD be responding.
There is no instruction in the email saying "Click the following Link to Respond to this member's comment"...which should be right above the Link in the email. If you look at the links lower down, they each have instructions as to what the links are for/where they will take you.

I've been looking for this auto-text template for this type of notification, but I can't find it.
Where can I add this instruction. which will make it clearer to members to click the Respond Link instead of just hitting Reply to the site email?
See this screenshot, it shows what I receive after a member simply hits Reply instead of clicking the link, and it shows how the link is not really explained or pointed out properly:
email-text-add.jpg
email-text-add.jpg  •  449KB




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...just another satisfied Jamroom customer.
Migrated from Ning to Jamroom June 2015

updated by @strumelia: 10/09/15 07:29:36AM
douglas
@douglas
10 years ago
2,804 posts
Try modifying your modules/jrComment/templates/email_new_comment_message.tpl and right above this variable:

{$comment_item_url}

add the text you want to show, ie.

Please do not reply to this email, follow the link below to reply. Thanks!
{$comment_item_url}



--

Douglas Hackney
Jamroom Team - Designer/Developer/Support
FAQ-Docs-Help Videos
Strumelia
Strumelia
@strumelia
10 years ago
3,605 posts
Thanks Douglas- perfect!


--
...just another satisfied Jamroom customer.
Migrated from Ning to Jamroom June 2015
Strumelia
Strumelia
@strumelia
10 years ago
3,605 posts
Yay, here's the result:
2email-text-add.jpg
2email-text-add.jpg  •  362KB




--
...just another satisfied Jamroom customer.
Migrated from Ning to Jamroom June 2015
douglas
@douglas
10 years ago
2,804 posts
Glad that helped! :)


--

Douglas Hackney
Jamroom Team - Designer/Developer/Support
FAQ-Docs-Help Videos
Strumelia
Strumelia
@strumelia
10 years ago
3,605 posts
Today I received another one from a misguided member, this one after they received a notification for a Forum thread they were following, rather than a new comment notification. They just hit Reply, since there were no specific instructions about the link provided.
Only this time, I now knew to go to my jrForum module and edit the proper email template for Forum notifications. :)
Oy, I don't think my members are very web-savvy at all. (insert eye roll smiley here)


--
...just another satisfied Jamroom customer.
Migrated from Ning to Jamroom June 2015
douglas
@douglas
10 years ago
2,804 posts
Sounds like your getting the hang of this to me. ;)


--

Douglas Hackney
Jamroom Team - Designer/Developer/Support
FAQ-Docs-Help Videos