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User automatically logged out

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TiG
TiG
@tig
4 years ago
184 posts
One of our users is getting logged out of our Jamroom site when she closes her browser tab on her desktop or notebook computers. This is new behavior, per the user.

Note: her login is stable if she does not close the browser tab.

Any hints on where I might start looking to figure out why this user is having this problem?


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TiG
updated by @tig: 12/02/20 04:37:01PM
douglas
@douglas
4 years ago
2,790 posts
At a guess, she might have her browser settings set to delete cache and cookies when the browser is closed.

Hope this helps!


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Douglas Hackney
Jamroom Team - Designer/Developer/Support
FAQ-Docs-Help Videos
Strumelia
Strumelia
@strumelia
4 years ago
3,603 posts
I agree with Douglas- since it recently started happening on both her desktop and notebook, and assuming she uses the same browser on both... seems to suggest it's a browser setting that is syncing across devices, related to cookies or saved site settings.


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...just another satisfied Jamroom customer.
Migrated from Ning to Jamroom June 2015
TiG
TiG
@tig
4 years ago
184 posts
Thanks Douglas and Strumelia.

I was checking here to see if this is a new 'feature'. Looks like it is indeed most likely a user-specific issue. Will check on the cookies. :) Thanks both.


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TiG

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