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All uploads over 15 mbs fail

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@devcentricbeats
8 years ago
118 posts
I have successfully upload audio, video and files up to 10 mbs.
Everything in the system check reads okay.

updated by @devcentricbeats: 06/04/16 02:54:06PM
derrickhand300
@derrickhand300
8 years ago
1,353 posts
What is the max up[load size you have set at
http://yoursite.com/core/admin/quota

1st place to check...then your server php admin settings would be next to see if its limiting the size..
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@devcentricbeats
8 years ago
118 posts
of course. already stated everything in the system reads ok.
i have jamroom 5 on 2 domains both cant upload anything over 18 mbs.

hosting: jbservers

see for yourself

login: k.o.k
password: password
http://centricbeats.com/
System Core 5.3.1
256 max upload



login: king
password: password
http://bethesavior.com
System Core 5.3.0
600 max upload
updated by @devcentricbeats: 02/24/16 01:39:14AM
douglas
@douglas
8 years ago
2,790 posts
Have you followed this FAQ?

https://www.jamroom.net/the-jamroom-network/documentation/problems/748/how-do-i-increase-phps-upload-limit


--

Douglas Hackney
Jamroom Team - Designer/Developer/Support
FAQ-Docs-Help Videos
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@devcentricbeats
8 years ago
118 posts
im not trying to increase the upload limit.
all uploads over 15 megabytes are failing.

The max limit says 256, im just trying to upload 15
updated by @devcentricbeats: 02/24/16 05:21:13AM
douglas
@douglas
8 years ago
2,790 posts
Without your admin login to check things out we can only guess at what the issue might be.

If you'll send us your admin login ( support[at]jamroom[dot]net ), for your http://centricbeats.com/ site, we can check it out for you.

Thanks!


--

Douglas Hackney
Jamroom Team - Designer/Developer/Support
FAQ-Docs-Help Videos
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@devcentricbeats
8 years ago
118 posts
sent from centricbeats@gmail.com

subject: Response from thread: Centric Beats login
douglas
@douglas
8 years ago
2,790 posts
All your settings look correct, but I don't have a 15MB video to test with... can you send a zipped version of the video your trying to upload?

Thanks!


--

Douglas Hackney
Jamroom Team - Designer/Developer/Support
FAQ-Docs-Help Videos
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@devcentricbeats
8 years ago
118 posts
Any file over 15mbs fails. Here is the GeoLiteCity.dat, zipped that is 18mbs
zip
GeoLiteCity.zip  •  11.6MB

douglas
@douglas
8 years ago
2,790 posts
I just uploaded the GeoLiteCity.dat file on your site and did not see an issue.

Are there any other files that your seeing the issue on?


--

Douglas Hackney
Jamroom Team - Designer/Developer/Support
FAQ-Docs-Help Videos
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@devcentricbeats
8 years ago
118 posts
Thank you for uploading the geolite file.
I just tried to upload the same geo file and it failed.
Are you using broad band?

this is a video file thats 68 mbs unzipped that gets to 21% and fail.
I uploaded it to my google drive, here is the link. https://drive.google.com/file/d/0BxoLund7U43VZ01DOGd3S0FvX3M/view?usp=sharing

If you can download it and give it a try i would greatly appreciate it.
updated by @devcentricbeats: 02/24/16 11:05:56AM
douglas
@douglas
8 years ago
2,790 posts
I'll give it a try, it may be tomorrow morning before I can get to it though.


--

Douglas Hackney
Jamroom Team - Designer/Developer/Support
FAQ-Docs-Help Videos
douglas
@douglas
8 years ago
2,790 posts
I just uploaded your video here:

http://centricbeats.com/kok/video/4/lets-get-it-on

without issue.

Do you have a firewall or something that you have to go through first? That might be the issue for you, I'm not 100% sure though.


--

Douglas Hackney
Jamroom Team - Designer/Developer/Support
FAQ-Docs-Help Videos
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@devcentricbeats
8 years ago
118 posts
Thanks for looking into this.
I have noticed that its still processing.

Working
10,328 s
Attempt: 1

Latency
1,456,429,533 s
michael
@michael
8 years ago
7,714 posts
I've downloaded your 64MB file and uploaded it into my jamroom and it processed without problem.

It did take a long time though. If you're using a Jamroom Hosting server then the conversion processing is off-loaded to a separate server for conversion. But if you're using anywhere else then the server that delivers the site will also be the same server that needs to do the processing. The site delivery will take priority over the conversion processing, so it could well take a very long time to do, especially if your site is busy or your server is under powered.
Developer Networks
Developer Networks
@developer-networks
8 years ago
566 posts
Check your firewall on your computer. Try a different browser. Try A different computer. Then if all those things have failed. Try a different ISP. Go to a complete different location and try uploading to your site. If it works at a different location. Contact your ISP and let them know you need assistance with uploading to your website. Ive experienced some ISP providers blocking uploading and certian ports so check the TOS of your provider.
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@devcentricbeats
8 years ago
118 posts
This is the video @douglas uploaded a week ago that still hasnt completed processing.
https://centricbeats.com/kok/video/4/lets-get-it-on

Here is a video from a member thats doing the same thing
http://centricbeats.com/the-holy-gangster/video/7/the-holy-gangster-sugar


I was corresponding with my server host for 3 days before i posted here.
I suggested this thread:
https://www.jamroom.net/the-jamroom-network/forum/jamroom-developers/11649/create-video-error
but it never was addressed.
updated by @devcentricbeats: 03/03/16 01:38:34PM
michael
@michael
8 years ago
7,714 posts
Take a look in your queue browser and see if there is a queue to reset.

Search "queue viewer" in the ACP, or go to:
DASHBOARD -> QUEUE VIEWER
derrickhand300
@derrickhand300
8 years ago
1,353 posts
Please disregard this if its not helpful and sorry to take up space..
I have been through several different servers with several sites and the uploads worked fine right out of the box on all but one- and that site took about a week working with my host to figure out the problem
I didnt solve it myself ( my host actually did)- but thinking this may give you a new area to check out
in my public.html config file I had to add this
$_conf['jrCore_ffmpeg_binary'] = '/usr/bin/ffmpeg';
after fixing/replacing that line of code all my videos started converting
Hope there is something in there that proves helpful
updated by @derrickhand300: 03/04/16 11:50:26AM
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@devcentricbeats
8 years ago
118 posts
@michael thanks i reset the member uploads and they processed on the 3rd try.

@derrickhand300 thanks but it made the ffmeg_binary unexecutable.

ill try to communicate more with my server host.
updated by @devcentricbeats: 03/06/16 03:14:28AM
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@devcentricbeats
8 years ago
118 posts
say
what php version do you recommend

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