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Support ticket issues

The Jamroom Network » Forum » Installation and Configuration » Page » Support ticket issues
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duke
@musamensa
7 years ago
253 posts
Hi, when support tickets are replayed via email they are not updated on the support system, and when tickets are created by admin they fall under 'email inquires ' i have mailgun api set-up and have created route in mailgun.
updated by @musamensa: 01/14/18 06:23:06PM
michael
@michael
7 years ago
7,717 posts
Docs for how to setup the webhook part of the support ticket are here:

Docs: "Support Ticket : configuring with mail gun"
https://www.jamroom.net/the-jamroom-network/documentation/modules/2046/support-tickets#configuring-support-tickets-to-work-with-mailgun-optional

The tickets created by admin do go into email inquires, if they are replied to by a user with an account then they become tickets.
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duke
@musamensa
7 years ago
253 posts
I have done that but for some reason JR support ticket is not catching those emails, they are only sent to the registered support email address and not the support ticket system.
brian
@brian
7 years ago
10,148 posts
It sounds like the route you have setup in Mailgun is incorrect then OR your domain is setup with the right MX records to route the mail through mailgun, so double check the route and DNS. You can also look in the Mailgun logs and see if it is matching anything.

I know for certain it works since it is how we run our ticket system here.

Let me know if that helps.


--
Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net

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