solved Cancel Subscription Options

Xephius
Xephius
@xephius
7 years ago
93 posts
Hey guys,

I have a couple of subscription accounts setup and working, and we just successfully tested our payment gateway using FoxyCart. The problem came when I tried to Cancel the subscription. The default Foxycart Subscription Template has a "Start Subscription" button that turns into a "Purchase History" button, and this appears true for both the User and when I view it as an Admin. I can see the next scheduled deduction, but no way to cancel it. Similarly, when I log into FoxyCart directly, they don't have a way to cancel the subscriptions, only view them.

The only way I have been able to find to cancel the subscription is via the link included in the Foxycart automated response. (Not the Jamroom Foxycart Module response)

This appears to make it very difficult for me and a user to manage Subscriptions to the site.

The FoxyCart docs seem to indicate that a call to the sub_token with a the appropriate cancel string would generate a new page to cancel a users subscription. Is this something that could be added to the FoxyCart Subscription Template page to allow users to Cancel directly from that page?

https://wiki.foxycart.com/v/2.0/products/subscriptions

Sorry if I am asking things awkwardly, I am trying to articulate this the best I can. :)

updated by @xephius: 06/17/17 09:41:51AM
douglas
@douglas
7 years ago
2,790 posts
I believe you just have to cancel the subscription in your PayPal account or whatever payment account you used to start the subscription.


--

Douglas Hackney
Jamroom Team - Designer/Developer/Support
FAQ-Docs-Help Videos
Xephius
Xephius
@xephius
7 years ago
93 posts
That is potentially true from the PayPal Users perspective, but I don't have the ability to cancel a Users PayPal subscription from my dashboard.

But to expand on that, if your using a Credit Card processor, (WorldPay or any regular Credit Card Gateway) then there is no further account information linked. I don't think that telling a customer to call their Credit Card company to cancel the subscription makes for a good customer experience.

Is it not possible for a Subscriber to cancel from 'Our' Foxycart/Jamroom Dashboard?
updated by @xephius: 03/15/17 12:02:08PM
brian
@brian
7 years ago
10,148 posts
Yes - you can cancel in FoxyCart:

1) log in to Foxycart
2) click on "subscriptions"
3) Click on "edit" next to a subscription to do whatever you need to it.


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Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net