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solved having an issue after entering database info

The Jamroom Network » Forum » Installation and Configuration » Page » having an issue after entering database info
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@nmmg13
11 years ago
11 posts
I have correctly installed all the JR5 core via FTP to my server. I have input the database info correctly and then it does not go to any other screen. When I input my web address all it says on the screen is: ERROR: Config file found - Jamroom already appears to be installed and no page comes up, just this message. It does not go to any screen or template file that lets me set up the admin account or anything.
I was wondering if something needs to be modified or if there are files missing from the core download?
anyone help please.
updated by @nmmg13: 02/03/14 07:53:06PM
brian
@brian
11 years ago
10,149 posts
Yeah it sounds like it's not fully installed. via FTP go into the data/logs directory and look for a error_log - if it is there, the latest errors will be at the bottom - you'll want to let us know what they are.

Also - make sure your server meets the JR5 requirements:

https://www.jamroom.net/the-jamroom-network/documentation/getting-started/774/requirements

Hope this helps!


--
Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net
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@nmmg13
11 years ago
11 posts
There are no error logs, only a file named .htaccess.
My server meets the requirements
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@nmmg13
11 years ago
11 posts
the people that host have told me there may be no index page or home page
brian
@brian
11 years ago
10,149 posts
nmmg13:
the people that host have told me there may be no index page or home page

That's correct - Jamroom uses a router, so you will not see an index page. If you have firebug (for firefox), or Chrome, open the Javascript Console when you submit the install form and let me know if you see any errors.

Thanks!


--
Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net
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@nmmg13
11 years ago
11 posts
submit the install? I know how to open the console but do not understand this statement. Please clarify so I can do it correctly.
brian
@brian
11 years ago
10,149 posts
nmmg13:
submit the install? I know how to open the console but do not understand this statement. Please clarify so I can do it correctly.

Does the install page load on your site? If not, delete the data/config/config.php - that will let the Jamroom installer run again. Then load up your site:

http://yoursite.com

and you should see the installer. Let me know if you see Javascript errors on your install page.

Let me know if that helps.


--
Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net
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@nmmg13
11 years ago
11 posts
GET http://cantstopthemusic.net/skins/jrElastic/css/%7B$jamroom_url%7D/skins/jrElastic/img/bckgrd.png 500 (Internal Server Error)
This comes up in the console before I even enter my database info
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@nmmg13
11 years ago
11 posts
Fatal error: require_once(): Failed opening required '/homepages/31/d507768103/htdocs/data/config/config.php' (include_path='.:/usr/lib/php5.4') in /homepages/31/d507768103/htdocs/install.php on line 185

Is what comes up after I input the database info now
brian
@brian
11 years ago
10,149 posts
Yeah the issue is with the second one - the config file is not being found or included - can you log in via FTP and see if there is anything in the data/config/config.php file?

Thanks!


--
Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net
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@nmmg13
11 years ago
11 posts
the config file is now returned after I deleted it and then re-entered the database info. So now there is a config.php file there.
brian
@brian
11 years ago
10,149 posts
Yeah - but can you look inside of it and see if the config options are inside? I just want to be sure it is not an empty file.

Thanks!


--
Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net
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@nmmg13
11 years ago
11 posts
I sent it to you via email (config file) I D/L it from the server.
brian
@brian
11 years ago
10,149 posts
nmmg13:
I sent it to you via email (config file) I D/L it from the server.

Our support email doesn't accept attachments via email - can you send it to me at brian [at] jamroom [dot] net, along with your FTP login info? I've not seen this before so I'd like to see what's causing it.

Thanks!


--
Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net
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@nmmg13
11 years ago
11 posts
sent sir
brian
@brian
11 years ago
10,149 posts
I have not received it yet - can you double check that you sent it to me?

Thanks!


--
Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net
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@nmmg13
11 years ago
11 posts
It is in my sent box. It is coming from nmmg13hotmailcom
brian
@brian
11 years ago
10,149 posts
Got it - it came in as spam.

Let me check this out and see what's up and I'll be back to you.

Thanks!


--
Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net
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@nmmg13
11 years ago
11 posts
Thank you tons
brian
@brian
11 years ago
10,149 posts
I've got this installed for you - you'll just want to create the first account, which will be your admin account.

Root cause is that the default "umask" on your server is configured wrong, and was making it so the config.php file was being created in a way that made it unreadable for the web user. I'd recommend contacting your hosting provider and have them fix it up. I've "overridden" the default in JR, so it will work OK in JR, but you might have issues with other scripts if it is not fixed.

Hope this helps!


--
Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net

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