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solved suddenly 99% of all my images stopped working!

The Jamroom Network » Forum » Installation and Configuration » Page » suddenly 99% of all my images stopped working!
soaringeagle
@soaringeagle
9 years ago
3,304 posts
we were resyncing to correct curupt images from the server move resync
also added suphp at the same time
suddenly almost all images wont load and give a 500 error'

need quick help its been a mess for 12 hours


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soaringeagle
head dreadhead at dreadlocks site
glider pilot student and member/volunteer coordinator with freedoms wings international soaring for people with disabilities
updated by @soaringeagle: 08/13/16 02:18:43PM
brian
@brian
9 years ago
10,148 posts
You have a 500 Internal Server error - the web server's error_log can tell you the issue which will then tell you how to fix it.

Just a reminder that we do not do server OS or install support for servers that are not part of Jamroom hosting. We can help with feedback in the forum here if we have time, but that's on our best effort.

Thanks!


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Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net
soaringeagle
@soaringeagle
9 years ago
3,304 posts
that's just the thing there are no messages in error log

nothing..


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soaringeagle
head dreadhead at dreadlocks site
glider pilot student and member/volunteer coordinator with freedoms wings international soaring for people with disabilities
brian
@brian
9 years ago
10,148 posts
soaringeagle:
that's just the thing there are no messages in error log
nothing..

There has to be - if you get a 500 Internal Server Error, then it gets logged to the error_log:

- make sure error logging is enabled in your web server and restart
- make sure you are looking in the right place for the error_log - if you are using Virtual Hosting then the error_log could be defined by the virtual host and be in a different location.


--
Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net
soaringeagle
@soaringeagle
9 years ago
3,304 posts
i am tailing the log trying to reproduce no errors
i am going to try putting litespeed to use a log just for that site and youll see theres nothing


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soaringeagle
head dreadhead at dreadlocks site
glider pilot student and member/volunteer coordinator with freedoms wings international soaring for people with disabilities
brian
@brian
9 years ago
10,148 posts
soaringeagle:
i am tailing the log trying to reproduce no errors
i am going to try putting litespeed to use a log just for that site and youll see theres nothing

Then you've misconfigured your web server. If you are getting server errors, and the server is NOT logging them, then it is misconfigured or it's a bug and you should contact litespeed support.


--
Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net
soaringeagle
@soaringeagle
9 years ago
3,304 posts
There is nothing in the server logs currently. We had a few errors when the site was transferred and we fixed those. Now no errors show up on the log fil.e


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soaringeagle
head dreadhead at dreadlocks site
glider pilot student and member/volunteer coordinator with freedoms wings international soaring for people with disabilities
brian
@brian
9 years ago
10,148 posts
soaringeagle:
There is nothing in the server logs currently. We had a few errors when the site was transferred and we fixed those. Now no errors show up on the log fil.e

Not the access_log - the error_log.


--
Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net
soaringeagle
@soaringeagle
9 years ago
3,304 posts
exactly /var/log/apache2/error.log


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soaringeagle
head dreadhead at dreadlocks site
glider pilot student and member/volunteer coordinator with freedoms wings international soaring for people with disabilities
brian
@brian
9 years ago
10,148 posts
soaringeagle:
exactly /var/log/apache2/error.log

So you're not using virtual hosting - this server is dedicated to a single web site that is running in /var/www/html - right?


--
Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net
soaringeagle
@soaringeagle
9 years ago
3,304 posts
not exactly its dedicated to 10.11 sites mostly dedicated to the 1 running in /home/account/public_html/

whats more /data/media is a large drive mount point
but vids and music play seems image specific


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soaringeagle
head dreadhead at dreadlocks site
glider pilot student and member/volunteer coordinator with freedoms wings international soaring for people with disabilities
brian
@brian
9 years ago
10,148 posts
If you're running virtual hosts, then errors to virtual hosts will NOT be in /var/log/apache2/error_log. Open the config file one of your virtual hosts and add:

ErrorLog /var/log/apache2/whatever.com.error_log

replace "whatever.com" with your domain. Restart Apache.

To be 100% honest I am surprised you are at this point - don't you have a hosting provider that assists you with this stuff? Again - we can't be your system admin for you - these are things that should have been setup and confirmed working before you ever moved any live traffic to your server!


--
Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net
soaringeagle
@soaringeagle
9 years ago
3,304 posts
i did i was spending 3/4 of my income on my hosting so bought a server and i know just needing to figure out this 1 issue to get it live


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soaringeagle
head dreadhead at dreadlocks site
glider pilot student and member/volunteer coordinator with freedoms wings international soaring for people with disabilities
soaringeagle
@soaringeagle
9 years ago
3,304 posts
and it was working but with some corrupt photos scattered around
like under 30% if that many but fixing that is when this began


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soaringeagle
head dreadhead at dreadlocks site
glider pilot student and member/volunteer coordinator with freedoms wings international soaring for people with disabilities
soaringeagle
@soaringeagle
9 years ago
3,304 posts
give me 5 min to test


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soaringeagle
head dreadhead at dreadlocks site
glider pilot student and member/volunteer coordinator with freedoms wings international soaring for people with disabilities
soaringeagle
@soaringeagle
9 years ago
3,304 posts
this is the entire vhost log content

2016-05-09 16:32:39.987 [DEBUG] [/etc/apache2/sites-enabled//greentechnologyfssl.conf:26] processing directive: CustomLog ${APACHE_LOG_DIR}/access.log combi$
2016-05-09 16:32:39.987 [DEBUG] [/etc/apache2/sites-enabled//greentechnologyfssl.conf:34] processing directive: SuexecUserGroup greentechnologyf greentechno$
2016-05-09 16:32:39.987 [DEBUG] [vhost:APVH_208.82.131.131:443_dreadlockssite.com] set vhroot to: /home/greentechnologyf!
2016-05-09 16:32:40.958 [DEBUG] [208.82.131.131:443] HttpListener::handleEvents(), fd: 17, event: 1, revents: 1.
2016-05-09 16:32:40.958 [DEBUG] [17.138.57.91:37246] concurrent conn: 1
2016-05-09 16:32:40.958 [DEBUG] [208.82.131.131:443] 1 connections accepted!
2016-05-09 16:32:40.958 [DEBUG] [17.138.57.91:37246] NtwkIOLink::handleEvents() events=1!
2016-05-09 16:32:40.958 [DEBUG] [17.138.57.91:37246] [SSL] SSLAgain()!

nothin
well ..yea no errors


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soaringeagle
head dreadhead at dreadlocks site
glider pilot student and member/volunteer coordinator with freedoms wings international soaring for people with disabilities
updated by @soaringeagle: 05/09/16 02:21:30PM
brian
@brian
9 years ago
10,148 posts
You'll probably need to contact litespeed support - if it's not logging 500 internal server errors then there is a problem.


--
Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net
soaringeagle
@soaringeagle
9 years ago
3,304 posts
even set log level to debug getting no errors in log..


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soaringeagle
head dreadhead at dreadlocks site
glider pilot student and member/volunteer coordinator with freedoms wings international soaring for people with disabilities
brian
@brian
9 years ago
10,148 posts
soaringeagle:
even set log level to debug getting no errors in log..

yeah something is not right - I'm not sure what to tell you.


--
Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net
soaringeagle
@soaringeagle
9 years ago
3,304 posts
contacted them too
its weird very weirdf


--
soaringeagle
head dreadhead at dreadlocks site
glider pilot student and member/volunteer coordinator with freedoms wings international soaring for people with disabilities
michael
@michael
9 years ago
7,772 posts
soaringeagle:
this is the entire vhost log content
2016-05-09 16:32:39.987 [DEBUG] [/etc/apache2/sites-enabled//greentechnologyfssl.conf:26] processing directive: CustomLog ${APACHE_LOG_DIR}/access.log combi$
2016-05-09 16:32:39.987 [DEBUG] [/etc/apache2/sites-enabled//greentechnologyfssl.conf:34] processing directive: SuexecUserGroup greentechnologyf greentechno$
2016-05-09 16:32:39.987 [DEBUG] [vhost:APVH_208.82.131.131:443_dreadlockssite.com] set vhroot to: /home/greentechnologyf!
2016-05-09 16:32:40.958 [DEBUG] [208.82.131.131:443] HttpListener::handleEvents(), fd: 17, event: 1, revents: 1.
2016-05-09 16:32:40.958 [DEBUG] [17.138.57.91:37246] concurrent conn: 1
2016-05-09 16:32:40.958 [DEBUG] [208.82.131.131:443] 1 connections accepted!
2016-05-09 16:32:40.958 [DEBUG] [17.138.57.91:37246] NtwkIOLink::handleEvents() events=1!
2016-05-09 16:32:40.958 [DEBUG] [17.138.57.91:37246] [SSL] SSLAgain()!
nothin
well ..yea no errors

There is a double slash in your url:
/etc/apache2/sites-enabled//greentechnologyfssl.conf

Could mean somethings missing, or its just added by mistake, could be an issue i guess.

Also check where is defined for your log in your
/etc/apache2/sites-available/(YOUR SITE NAME).conf

mine looks like this:
<VirtualHost *:80>

    ServerAdmin 123456@hostsaba.com
    ServerName proxima.hostsaba.com
    ServerAlias www.proxima.hostsaba.com

    RMode stat

    DirectoryIndex index.php index.html index.htm
    DocumentRoot /home/thinkpad/sites/proxima.hostsaba.com/public_html
    <Directory /home/thinkpad/sites/proxima.hostsaba.com/public_html/>
         Options Indexes FollowSymLinks MultiViews
         AllowOverride All
         Require all granted
    </Directory>

    ErrorLog /home/thinkpad/sites/proxima.hostsaba.com/logs/error.log
    LogLevel error

</VirtualHost>
soaringeagle
@soaringeagle
9 years ago
3,304 posts
why is it asking me to but gallery and albums again


--
soaringeagle
head dreadhead at dreadlocks site
glider pilot student and member/volunteer coordinator with freedoms wings international soaring for people with disabilities
soaringeagle
@soaringeagle
9 years ago
3,304 posts
huh/ i dont know how that can be.. i see it there..
but not sure why


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soaringeagle
head dreadhead at dreadlocks site
glider pilot student and member/volunteer coordinator with freedoms wings international soaring for people with disabilities
soaringeagle
@soaringeagle
9 years ago
3,304 posts
ok i had to just repurchase cause so short on time can u refund plz
thnx


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soaringeagle
head dreadhead at dreadlocks site
glider pilot student and member/volunteer coordinator with freedoms wings international soaring for people with disabilities
soaringeagle
@soaringeagle
9 years ago
3,304 posts
which didnt fix it!


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soaringeagle
head dreadhead at dreadlocks site
glider pilot student and member/volunteer coordinator with freedoms wings international soaring for people with disabilities
soaringeagle
@soaringeagle
9 years ago
3,304 posts
"Error logs work fine (when generating a 404 page or an error page). But there are no errors for the non-loading images."


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soaringeagle
head dreadhead at dreadlocks site
glider pilot student and member/volunteer coordinator with freedoms wings international soaring for people with disabilities
derrickhand300
@derrickhand300
9 years ago
1,353 posts
This may be a dumb question- but did you run SYSTEM CHECK to see if everything is installed correctly?
Thought I would ask just in case
soaringeagle
@soaringeagle
9 years ago
3,304 posts
ok i reinstalled both modules (and had to pay for) i tried upload a phpoto wich i can download but they just wont display


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soaringeagle
head dreadhead at dreadlocks site
glider pilot student and member/volunteer coordinator with freedoms wings international soaring for people with disabilities
soaringeagle
@soaringeagle
9 years ago
3,304 posts
derrickhand300:
This may be a dumb question- but did you run SYSTEM CHECK to see if everything is installed correctly?
Thought I would ask just in case

several times though the optimization of tables kinds stalled out on galleries


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soaringeagle
head dreadhead at dreadlocks site
glider pilot student and member/volunteer coordinator with freedoms wings international soaring for people with disabilities
brian
@brian
9 years ago
10,148 posts
soaringeagle:
ok i had to just repurchase cause so short on time can u refund plz
thnx

I'm not showing any purchases from you to refund, so not sure what you mean here...


--
Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net
soaringeagle
@soaringeagle
9 years ago
3,304 posts
weird just clicked quick purchase.. didn't see a receipt either


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soaringeagle
head dreadhead at dreadlocks site
glider pilot student and member/volunteer coordinator with freedoms wings international soaring for people with disabilities
brian
@brian
9 years ago
10,148 posts
soaringeagle:
weird just clicked quick purchase.. didn't see a receipt either

No purchase came through on this end, so you likely already had a license for the items.


--
Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net
soaringeagle
@soaringeagle
9 years ago
3,304 posts
we somehow got it dont ask me how i think we resynced everything but the media and it worked
so i cant be sure what fixed it but its fixed


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soaringeagle
head dreadhead at dreadlocks site
glider pilot student and member/volunteer coordinator with freedoms wings international soaring for people with disabilities

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