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Can't install

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@tandej
11 years ago
4 posts
I have been trying and trying to install jamroom 5! All I get is

403
Forbidden

You don't have permission to access /modules/jrCore/router.php on this server.

I've spoken to the webhost, they say everything's fine their end, but that the files aren't loading correctly. All i did was ftp the files as per instructions.

What am I doing wrong?
updated by @tandej: 01/05/14 01:13:50AM
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smith.kyle
@smithkyle
11 years ago
87 posts
sounds like the permissions are incorrect - did you change them, or upload them as a different user or something?

Kyle
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@tandej
11 years ago
4 posts
hi kyle

no, and no

i did try changing them to 777 and 666 to see if it made any difference...but it didn't
douglas
@douglas
11 years ago
2,793 posts
The CHMOD should be 755 for folders and 644 for files.

Did the .htacces file get uploaded?


--

Douglas Hackney
Jamroom Team - Designer/Developer/Support
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@tandej
11 years ago
4 posts
hi douglas, yeah it is, but i tried changing it to see if it made a difference (it didnt) so i changed it back.

and yes, the .htaccess file is there
brian
@brian
11 years ago
10,148 posts
A 403 is almost always permissions - you'll want to get access to the web server error_log so you can see exactly what the issue is (that's the web server error log, not Jamroom's error log). Your web hosting provider may need to get it for you if they have not made it available to you in a control panel.

Hope this helps!


--
Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net
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@tandej
11 years ago
4 posts
hi brian

they did that, and said there was nothing there, thats why they said it was all fine their end and something was wrong with the files that were uploaded
brian
@brian
11 years ago
10,148 posts
I believe they are wrong - a 403 is certainly logged to the web server error log, unless they have specifically suppressed it. Without that log message we're just going to be grasping at straws to what the root cause is. It could be a rule in the .htaccess file, it could be ownership/permissions on the file, etc. - the error log entry is what will tell us.


--
Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net
brian
@brian
11 years ago
10,148 posts
tandej:
i don't know what to say...there are no errors logged

What is the last entry in the web server error log? Is it working?


--
Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net
brian
@brian
11 years ago
10,148 posts
Just to add - if the last entry in the web server error log is just a "apache startup" message, then it means your hosting provider has disabled logging.


--
Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net

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