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solved Audio Media URL Error

The Jamroom Network » Forum » Installation and Configuration » Page » Audio Media URL Error
dijvega
@dijvega
9 years ago
15 posts
Hello
I keep receiving this error "An error was encountered loading the media URL" I uploaded the file, checked and cant get it to work.

http://liquaminemusic.com/ngel-lpez-y-su-conjunto-races/audio/2/angel-lopez-y-su-conjunto-raices

same with community radio
audio error.JPG.jpg
audio error.JPG.jpg  •  24KB


updated by @dijvega: 04/13/15 01:37:32PM
brian
@brian
9 years ago
10,148 posts
Make sure you have updated to the latest Audio Module version 1.5.2 - there was a problem in conversions in the initial 1.5.0 release that could cause this. Try re-uploading the media and see if that works.

Hope this helps!


--
Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net
dijvega
@dijvega
9 years ago
15 posts
Still the same, giving me the same error .. reloaded mp3 file and cleared cache. I did have 1.5.2.

http://liquaminemusic.com/ngel-lpez-y-su-conjunto-races/audio/2/angel-lopez-y-su-conjunto-raices
brian
@brian
9 years ago
10,148 posts
The songs plays for me in everything EXCEPT Safari - something is keeping the HTML5 player from working right in Safari - I'm not sure what that is but will do some testing here.


--
Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net
sekeri
sekeri
@ilker
9 years ago
334 posts
I was about to report the same problem and have seen this thread. I can upload mp3 files but when I try to play them it gives a message "An error was encountered loading the media URL" It was working properly before.

I use Slate-SiteBuilder skin and everything looks up-to-date.

Note: I can play the previously uploaded audio files without any problems.
info5539
@info5539
9 years ago
2 posts
I have same problem. An error was encountered loading the media URL. Only Internet Explorer 11 and only on my Vista machine.

On my Windows 8.1 it work fine (Internet Explorer 11).

http://jrmv5.minata.net
sekeri
sekeri
@ilker
9 years ago
334 posts
I have uploaded using Chrome and IE. Both give the same error.
info5539
@info5539
9 years ago
2 posts
When I test demosystem on same machine (Vista) and same Browser (Inernet Explorer 11) it work OK.

http://demo.jamroom.net/jrSoloArtist/
douglas
@douglas
9 years ago
2,793 posts
info5539:
When I test demosystem on same machine (Vista) and same Browser (Inernet Explorer 11) it work OK.

http://demo.jamroom.net/jrSoloArtist/

This is because the Audio module has not been updated on that demo site yet.

I'm seeing the same issues so we will get this fixed up.

Thanks!


--

Douglas Hackney
Jamroom Team - Designer/Developer/Support
FAQ-Docs-Help Videos
douglas
@douglas
9 years ago
2,793 posts
This should be fixed in the latest release, you'll want to update via your Marketplace. ACP > Marketplace > System Updates.


--

Douglas Hackney
Jamroom Team - Designer/Developer/Support
FAQ-Docs-Help Videos
brian
@brian
9 years ago
10,148 posts
And just to add you'll want to re-upload any that are broken - unfortunately there was a bad section in the "cleanup" code that if there was a price set for the media item, the streamable version was being inadvertently removed.


--
Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net
sekeri
sekeri
@ilker
9 years ago
334 posts
I re-uploaded the files and it works now. Thanks!
brian
@brian
9 years ago
10,148 posts
sekeri:
I re-uploaded the files and it works now. Thanks!

Glad to hear it - thanks!


--
Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net

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