solved Weird Mobile Connectivity Issue

derrickhand300
@derrickhand300
10 years ago
1,353 posts
I actually dont believe this is a JR bug or issue but rather a config issue on my part
I am wondering if anyone has experienced it or would know how to begin to investigate?

I have 3 JR sites so far
all 3 have a mobile site

All 3 sites display fine on the internet from desktop
Viewing all 3 sites from my iphone using Verizon as my carrier- all 3 sites display fine in mobile on iphone

If I switch my iphone from using Verizon to using my home wifi then ONLY 2 of the 3 sites will load in the mobile view

1 of the sites says "safari cannot load the webpage"-using the Google Chrome mobile browser it says its a "DNS issue"...could not find DNS or something like that... anyways all 3 sites load fine on desktop- all 3 load fine on mobile if Im using my verizon data conmnection... but switch my phone to using my home wifi and one of the sites will not load..

I have rest my router and modem and I just installed the latest update on my iphone....still the problem persists
Any ideas where to start looking?
updated by @derrickhand300: 01/30/16 05:40:03AM
brian
@brian
10 years ago
10,149 posts
This sound like a DNS issue - when you're on LTE you're using your carrier's DNS (Verizon), but when you switch to WIFI you will use your ISP's DNS servers. Go into your router and change your DNS servers to:

8.8.8.8 (primary)
8.8.4.4 (secondary)

These are Google's public DNS servers - restart your router and see if it works.

Hope this helps!


--
Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net
derrickhand300
@derrickhand300
10 years ago
1,353 posts
Thank you Brian

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