CentricBeats
CentricBeats
@centricbeats
9 years ago
0 posts
I have ran across a thread on the issue before but i cant find it.

Basically i want to create some kind of back in experience for paying subscribers. I think i read in the other post that there wasn't a tpl for it. Does anyone have any info on the matter?
updated by @centricbeats: 08/09/15 03:24:36PM
brian
@brian
9 years ago
10,148 posts
Please contact us ASAP at support [at] jamroom [dot] net - we have been trying to reach by your email on your user account, but have had no reply - if you can make sure your email is correct that would be great.

Thanks!


--
Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net
CentricBeats
CentricBeats
@centricbeats
9 years ago
0 posts
I have a free jr account and cant get to the support
brian
@brian
9 years ago
10,148 posts
You're a hosting customer, so you should be able to go to tickets here:

https://www.jamroom.net/ticket/browse/open

I've sent 2 emails to your email address on your user account, but have not heard back - please check your email. Alternately, please open a ticket so we can follow up.

Thanks!


--
Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net
CentricBeats
CentricBeats
@centricbeats
9 years ago
0 posts
Thats amazing before i started this thread i wasnt a hosting costumer.

I deactivated my hosting account at the end of last month.

I changed my hosting back to Arvixe, which is a better fit for me.

It would be even more amazing if you cant see that on your end.

For some reason there is no subscription for me to cancel.
I deactivated my jrhosting yet looking at my pay pal account i see 2 attempts for payment on my pay pal account.

I will call paypal to understand to situation better.
I upheld my obligation and if im not mistaken there was a few days left on my monthly plan.
I didnt anticipate that i was not going to be able to get back into my account after i downgraded.

Now all of a sudden my hosting is active. I have not and will not update the modules that you dont get with a free account.

I havent used your hosting since june and dont plan to use your hosting so who ever activated it back can simply deactivate it back.


But i would love a answer to the post.
updated by @centricbeats: 07/09/15 04:51:20PM
brian
@brian
9 years ago
10,148 posts
CentricBeats:
Thats amazing before i started this thread i wasnt a hosting costumer.

I deactivated my hosting account at the end of last month.

I changed my hosting back to Arvixe, which is a better fit for me.

It would be even more amazing if you cant see that on your end.

For some reason there is no subscription for me to cancel.
I deactivated my jrhosting yet looking at my pay pal account i see 2 attempts for payment on my pay pal account.

I will call paypal to understand to situation better.
I upheld my obligation and if im not mistaken there was a few days left on my monthly plan.
I didnt anticipate that i was not going to be able to get back into my account after i downgraded.

Now all of a sudden my hosting is active. I have not and will not update the modules that you dont get with a free account.

I havent used your hosting since june and dont plan to use your hosting so who ever activated it back can simply deactivate it back.


But i would love a answer to the post.

Ahh - something got messed up here then. Did you contact us to cancel your hosting? Our hosting subscriptions do NOT go through PayPal, so the only way to cancel it is to DELETE your server (which is still running).

If you did contact us to cancel, something got messed up somewhere, so sorry for that. I will go ahead and delete the server.

Thanks!


--
Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net
brian
@brian
9 years ago
10,148 posts
The server has been removed - our system will no longer try to charge you.

Thanks!


--
Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net

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