How does Jamroom handle a subscription if user changes mid period?

I understand I trial periods were recently made available for subscription accounts.
http://www.jamroom.net/the-jamroom-network/forum/suggestions/7976/subscription-trial-period-option
Thank you for that BTW, I'll start testing it out.

Thinking through a few more scenarios:
1. How does Jamroom handle a subscription where the subscriber changes back to a FREE subscription (say) mid period? Meaning, let's say they paid for a 1 year subscription (after the trial period) and then 3 months in, they don't like it. Is there a feature or some automatic trigger that refunds their money?

2. Is there some type of reminder or warning email that their trial period is ending and they will be switch back to the previous (free) subscription? I'm assuming this is the behavior of fallback so correct me if I'm wrong.

Thanks!
updated by @ilovehousemusic: 05/04/14 03:28:16PM

No - there's no refund. After the year they paid for is up, they move back to the free quota.


I'm not sure about an email, but it shows them in their "subscriptions" tab when their subscription is ending.

Hope this helps!


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Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net

There is no reminder email.

If it is a subscription then they will be automatically re-charged for the next term at the end of the previous term.

That's makes sense, thanks for that. Just wanted to see what to expect. So if there is a cancellation on my site, I'll just have to calculate and refund manually via paypal or something.

Some kind of a reminder or warning email (either before auto-renewal or prior to trial expiration) would be a nice feature to build into that for future releases. Just a thought.

Thanks!

Yes - if you decide you want to handle refunds, you would need to do them yourself - there's no "refund" API in foxycart. Note that with subscriptions it's common practice to cancel the user's subscription when their term runs out (i.e. what they have already paid for), so unless you want to make extra work for yourself that's the way to go.


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Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net

I understand. If I put myself in the mind of a customer, I would want a refund...so that's where the question stemmed from.