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solved Can only see charts if logged in

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Eddy
Eddy
@eddy
11 years ago
479 posts
I can only see the music/video weekly, montly and yearly charts if logged in on my site, if I'm logged out the charts are empty, how do I fix this?

Thanks
updated by @eddy: 04/15/14 10:03:46AM
BeatRelease
BeatRelease
@beatrelease
11 years ago
43 posts
I have this same issue on ProJam 2
brian
@brian
11 years ago
10,149 posts
I'm not seeing any issue here when not logged in:

http://demo.jamroom.net/jrProJamLight/music_charts


--
Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net
Eddy
Eddy
@eddy
11 years ago
479 posts
Yeah I have ProJam Light here myself.
Eddy
Eddy
@eddy
11 years ago
479 posts
I did visit the JR demo and it looks fine to me as well Brian, not sure what the problem is.
Eddy
Eddy
@eddy
11 years ago
479 posts
I even reloaded the advanced charts module, but didn't make any diff.
douglas
@douglas
11 years ago
2,800 posts
Are all of your modules and skins up to date?

ACP > Marketplace > System Updates


--

Douglas Hackney
Jamroom Team - Designer/Developer/Support
FAQ-Docs-Help Videos
Eddy
Eddy
@eddy
11 years ago
479 posts
Yes Douglas, and just double checked to make sure.
Eddy
Eddy
@eddy
11 years ago
479 posts
Is the "advanced charts" module the only module for the charts in general? Or is there another one?
douglas
@douglas
11 years ago
2,800 posts
There is only one. Do you have a link we can check out?


--

Douglas Hackney
Jamroom Team - Designer/Developer/Support
FAQ-Docs-Help Videos
Eddy
Eddy
@eddy
11 years ago
479 posts
Yes, http://www.soabem.com/music_charts_monthly, the admin login is still the same I sent you a few days ago as well.
douglas
@douglas
11 years ago
2,800 posts
Hmm, that login isn't working for me. Can you send it to me again?

Thanks!


--

Douglas Hackney
Jamroom Team - Designer/Developer/Support
FAQ-Docs-Help Videos
Eddy
Eddy
@eddy
11 years ago
479 posts
Sorry Douglas, I did change it, try it again with the info I sent you, should be ok now.
douglas
@douglas
11 years ago
2,800 posts
Well, this one has me stumped... the templates are right, the quota config settings are right for the chart module and as you stated, everything is up to date.

I do see a java error...

"Timestamp: 3/1/2014 3:26:30 PM
Error: Blocked loading mixed active content "http://www.statcounter.com/counter/counter.js"
Source File: https://www.soabem.com/music_charts
Line: 0"

I don't know where that is coming from, but might be an issue.


--

Douglas Hackney
Jamroom Team - Designer/Developer/Support
FAQ-Docs-Help Videos
Eddy
Eddy
@eddy
11 years ago
479 posts
Statcounter is a website that use to get the stats for my site, the code is in the footer, is there a field in JR to place a stats code? I know there is for analytics.
Eddy
Eddy
@eddy
11 years ago
479 posts
I removed the 3rd party stats tracking code from the footer and still can't see the charts when logged out, so it's not the problem.
updated by @eddy: 03/01/14 02:31:59PM
Eddy
Eddy
@eddy
11 years ago
479 posts
Am I gonna be able to get some help with this issue?
Developer Networks
Developer Networks
@developer-networks
11 years ago
566 posts
I have seen this error on a clients Jamroom. He is using Media Pro As well. After reading ouviste problems I dont think its an isolated situation.

I noticed when I showed up to work on the customers website as a visitor nothing would show up.

The charts and the new members lists ect on the landing page would show it was loading that content forever...

But when I logged in to the clients administration. all the jrList returned the jrList results on the landing page.


updated by @developer-networks: 03/01/14 11:34:03PM
Eddy
Eddy
@eddy
11 years ago
479 posts
This does seem like a similar problem I had before when JR5 first came out on the members page, could only see it if I was logged in, I can see the members page now, just not the charts :P.
brian
@brian
11 years ago
10,149 posts
ouviste:
Am I gonna be able to get some help with this issue?

You might consider upgrading your account to VIP Priority if you need immediate/ticket based access. I think you know that we try hard to help everyone out and do our best to fix issues, but if you feel that we're not responding to your forum post quickly enough, you can open a support center ticket with us and we can check it out (support tickets have higher priority than forum).

Unless I can a way to replicate it here it is hard to fix remotely.

Thanks!


--
Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net
Eddy
Eddy
@eddy
11 years ago
479 posts
I don't see an option where to open a ticket :P.
brian
@brian
11 years ago
10,149 posts
ouviste:
I don't see an option where to open a ticket :P.

https://www.jamroom.net/subscribe


--
Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net
brian
@brian
11 years ago
10,149 posts
There has to be an issue with a different module or skin causing this - the jrCharts module does not check for login status in any way.


--
Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net
Eddy
Eddy
@eddy
11 years ago
479 posts
I just can't afford the $29 a Month, what exactly are the privileges of being a premium member support wise? It seems to be the same as a regular member when it comes to support which is a bit disappointing.
updated by @eddy: 03/02/14 08:41:58AM
Eddy
Eddy
@eddy
11 years ago
479 posts
And this is not an issue on my site alone Brian, it seems to be happening with two other people as well.
brian
@brian
11 years ago
10,149 posts
ouviste:
I just can't afford the $29 a Month, what exactly are the privileges of being a premium member support wise? It seems to be the same as a regular member when it comes to support which is a bit disappointing.

You get priority ticket support - that means we help you with your issue first, before moving to the forums.

Your "bump" post indicated you did not like waiting for help, so I recommended that the VIP support may be more to your liking if you need immediate help and solutions to your issues.

Thanks!


--
Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net
brian
@brian
11 years ago
10,149 posts
ouviste:
And this is not an issue on my site alone Brian, it seems to be happening with two other people as well.

I understand - I just can't replicate it here, so I'm not sure that the issue is.


--
Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net
Eddy
Eddy
@eddy
11 years ago
479 posts
So even though I haven't touched those templates/ modules and have everything up to date, we have to figure it out ourselves?
Eddy
Eddy
@eddy
11 years ago
479 posts
Douglas said he was stumped and left it at that, you're saying you don't know what the issue is, this only leads me to think I am/were on our own with this one :P.
brian
@brian
11 years ago
10,149 posts
ouviste:
So even though I haven't touched those templates/ modules and have everything up to date, we have to figure it out ourselves?

I apologize, but I'm not sure that has ever been the case - I think you've been on the forums here long enough to know that we help everyone we can. I'm just pointing out that you said:

Quote:
Am I gonna be able to get some help with this issue?

Which tells me you want help right now with this issue. And I am just saying that we have other tickets and issues that are already being worked on that are higher priority, so can't investigate this right now.

Thanks!


--
Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net
Eddy
Eddy
@eddy
11 years ago
479 posts
I'm sorry if it came out that way, what I meant by that was that I had posted this topic yesterday morning, and by late last night it seemed like we weren't going to get any help with it, this is not just a my site issue, theres two others who have it as well.
Eddy
Eddy
@eddy
11 years ago
479 posts
I'm usually ok with waiting and have no issue for the most part, but if the only person trying to help says he is stumped and leaves it at that, than I start to worry about how I'm I gonna fix this myself lol.
brian
@brian
11 years ago
10,149 posts
Go ahead and send me your FTP login info, and admin login info to support [at] jamroom [dot] net and when I get a chance I will check it out.

Thanks!


--
Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net
Eddy
Eddy
@eddy
11 years ago
479 posts
Thank you, I appreciate it, details have been sent.
brian
@brian
11 years ago
10,149 posts
OK the root cause of this is actually the Foxy Cart Bundle module - it tries to prevent items that are set as "bundle only" from being listed, but the query that is being used is failing if the audio item doesn't have the audio_bundle_only key as part of it's DS data.

For now, you can disable the FoxyCartBundle module, clear caches, and it should work again.

I'm working on a fix for the module, but it's in a complicated area that looks like it is going to require some refactoring, so it's not a quick fix.

Hope this helps!


--
Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net
brian
@brian
11 years ago
10,149 posts
OK I just pushed out a change that should fix this - update to the 1.0.6 FoxyCart bundle module and let me know if you see any issues.

Thanks!


--
Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net
Eddy
Eddy
@eddy
11 years ago
479 posts
Thank you, I really appreciate it :), I did think I had everything foxycart disabled because I don't use it, but I guess I missed the bundle one :P.
brian
@brian
11 years ago
10,149 posts
No worries - it's a corner case that needed to be fixed.

Thanks!


--
Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net
Eddy
Eddy
@eddy
11 years ago
479 posts
Awesome :), have you seen this post https://www.jamroom.net/the-jamroom-network/forum/suggestions/7435/charts-top-song-video-artist-badges? Can it be done?
brian
@brian
11 years ago
10,149 posts
I'm certain anything can be done, it's just finding the time. Right now I have a pretty long todo list of things that I'm working through. You can probably do something like that with a jrCore_list, limit it to 1 and see if the profile_id matches - if it does give them a badge. Make sure you follow up on that other post though - let's not start a new topic on this thread.

Thanks!


--
Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net
Eddy
Eddy
@eddy
11 years ago
479 posts
Ok kool, sorry.

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