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solved Signup Problem

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Semi Palar
Semi Palar
@semi-palar
2 years ago
31 posts
Hello,

We created a second site using our Jamroom Premium License.
But no one is able to sign up.
"Allow Signups" is checked.

The error message is "You have entered an invalid or reserved User Name". (But the only user now is the Master Admin.)

Please give us advice.
Thank you.
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updated by @semi-palar: 06/06/22 11:19:07AM
paul
@paul
2 years ago
4,330 posts
What domain is this on?


--
Paul Asher - JR Developer and System Import Specialist
Semi Palar
Semi Palar
@semi-palar
2 years ago
31 posts
This is the domain: www.ganjar.xyz
paul
@paul
2 years ago
4,330 posts
Is it just that email you cannot signup with? Is it ok with one without all the asterisks?
Are you running the latest modules? There was a recent update to the jrUser module wrt email and username validity checking.
Maybe send your admin login to support[at]jamroom[dot]net so that we can checkout your site from the ACP side.
Thanks


--
Paul Asher - JR Developer and System Import Specialist
Semi Palar
Semi Palar
@semi-palar
2 years ago
31 posts
It's not just with that particular email. We tried with another email too.
Yes, Sir, all modules are the latest ones. The first thing we did after installing the core was updating all modules.
I will send my admin login immediately. Thank you so much for your help. 🙏
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Semi Palar
Semi Palar
@semi-palar
2 years ago
31 posts
Hello,

We tried to delete Jamroom from our server and re-installed everything, but still no user can signup.
The error message is the same: "You have entered an invalid or reserved User Name."
But there is no Jamroom user with these username:
https://www.jamroom.net/andrianto
https://www.jamroom.net/melisakoto

Please help us,
Thank you.
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Semi Palar
Semi Palar
@semi-palar
2 years ago
31 posts
We just tried with a new username, using two words username, different email, and it succeeded.
Thanks.

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