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Problems with images

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nvandendries1984
@nvandendries1984
3 years ago
8 posts
Hi All,

I've been looking for the cause of my problem for a few days now, but I only come across old forum posts that don't really help.

Problem:
All images could not be loaded,
These are PNG images uploaded with the internal component,
and convert to JPG is on.

Examples: https://nvandendries.nl
updated by @nvandendries1984: 10/08/21 07:31:58AM
michael
@michael
3 years ago
7,715 posts
Try resetting your image cache
ACP -> MODULES -> CORE -> IMAGE SUPPORT -> TOOLS -> RESET IMAGE CACHE

You can see the URL for that image is good here:
https://nvandendries.nl/upimg/image/upimg_file/10/original
url.jpg
url.jpg  •  1.7MB

paul
@paul
3 years ago
4,326 posts
Do a System Check (ACP=>Core=>Tools) to see if there are any issues reports, particularly with the 'binaries'.
Any errors in the logs?
Also check the queue (Dashboard=>Queue Viewer) to see if any conversion processes are stuck.
Hope that helps


--
Paul Asher - JR Developer and System Import Specialist
nvandendries1984
@nvandendries1984
3 years ago
8 posts
What strikes me is that the mobile does not want to work either.
tested with Android and iOS
nvandendries1984
@nvandendries1984
3 years ago
8 posts
paul:
Do a System Check (ACP=>Core=>Tools) to see if there are any issues reports, particularly with the 'binaries'.
Any errors in the logs?
Also check the queue (Dashboard=>Queue Viewer) to see if any conversion processes are stuck.
Hope that helps

Systems check tells me:
"Ensure APCu functions have been enabled in your PHP install"
it was indeed not enabled and I just enabled it.
but unfortunately it didn't get the desired result fo me.

And there is nothing i Queue
nvandendries1984
@nvandendries1984
3 years ago
8 posts
michael:
Try resetting your image cache
ACP -> MODULES -> CORE -> IMAGE SUPPORT -> TOOLS -> RESET IMAGE CACHE

You can see the URL for that image is good here:
https://nvandendries.nl/upimg/image/upimg_file/10/original

Thanks for your reply,
I already tried that, but unfortunately it didn't get the desired result fo me.

I just did an Integrity Check and did everything possible, this may be a bit overkill but now it works.
I also did this yesterday but to my surprise the images were not loaded again.
nvandendries1984
@nvandendries1984
3 years ago
8 posts
Oke for now on my PC it is working, i see all the images,
But with mobile devices it is not working yet
paul
@paul
3 years ago
4,326 posts
Send your admin login to support[at]jamroom[dot]net and we'll take a look to see what the problem might be.
Thanks


--
Paul Asher - JR Developer and System Import Specialist
brian
@brian
3 years ago
10,148 posts
It looks like your privacy settings on your profile are preventing access to the images:

CRI: privacy settings prevent access to this image

One tip: You can add "?debug=true" to the end of any image that doesn't seem to be working and the image module will try to tell you why it is not working - i.e.:

https://nvandendries.nl/upimg/image/upimg_file/10/original/_v=82e3c1625663009?debug=true

So make sure the profile that holds those images is not private.

Hope this helps!


--
Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net
nvandendries1984
@nvandendries1984
3 years ago
8 posts
brian:
It looks like your privacy settings on your profile are preventing access to the images:

CRI: privacy settings prevent access to this image

One tip: You can add "?debug=true" to the end of any image that doesn't seem to be working and the image module will try to tell you why it is not working - i.e.:

https://nvandendries.nl/upimg/image/upimg_file/10/original/_v=82e3c1625663009?debug=true

So make sure the profile that holds those images is not private.

Hope this helps!

Ok it looks like a permissions issue, but I don't know what to change. admin account is visible to everyone (including guests)
michael
@michael
3 years ago
7,715 posts
Its the caches. Try a manual reset of the cache:

Docs: "Manually clearing caches"
https://www.jamroom.net/the-jamroom-network/documentation/troubleshooting/114/somethings-wrong-what-do-i-do#manually-clearing-caches

Here is an image of yours that does not display:
https://nvandendries.nl/upimg/image/upimg_file/9/original/_v=82e3c1625662391

But if i change 1 number after that _v= it works. If i change ......91 to ......92 the image shows. That number is just a version file that just allows us to tell the browser that the file has been changed when it changes. The part that the server users to get the file is everything before that.
nvandendries1984
@nvandendries1984
3 years ago
8 posts
michael:
Its the caches. Try a manual reset of the cache:

Docs: "Manually clearing caches"
https://www.jamroom.net/the-jamroom-network/documentation/troubleshooting/114/somethings-wrong-what-do-i-do#manually-clearing-caches

Here is an image of yours that does not display:
https://nvandendries.nl/upimg/image/upimg_file/9/original/_v=82e3c1625662391

But if i change 1 number after that _v= it works. If i change ......91 to ......92 the image shows. That number is just a version file that just allows us to tell the browser that the file has been changed when it changes. The part that the server users to get the file is everything before that.

I did this action but the front page won't load but the rest of the site will.
nvandendries1984
@nvandendries1984
3 years ago
8 posts
I will have to stop this project for the time being, I can no longer justify this time-wise. I will perform a new installation on a development environment instead of a live environment, I will keep you up to date.

thanks for your support so far
michael
@michael
3 years ago
7,715 posts
Its been a day.

Turn the 2 Factor Authentication off on the site so we can access your ACP and I bet we can get it fixed.

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