Quota Upload Song Issue - Maxed Quota Error After Deleting All Songs - The Jamroom Network

Dazed
@dazed
4 years ago
1,022 posts

I have had this happen before and Brian fixed it but someone else is experiencing the issue today.

How to Reproduce:
Set quota to 5 songs (will probably work with 1 song also)
Upload 5 songs
Upload another should show error for quota issue
Delete all songs
Upload new song
Result - error stating you have maxed out your quota

It seems like the count is not being reset?
updated by @dazed: 06/30/20 05:46:52AM

@douglas
4 years ago
2,791 posts

Yep, I see it too and will get a ticket open for this.

Thanks!

--

Douglas Hackney
Jamroom Team - Designer/Developer/Support
FAQ-Docs-Help Videos

Dazed
@dazed
4 years ago
1,022 posts

Thanks Douglas.

@michael
4 years ago
7,717 posts

An integrity check with all checkboxes checked does not fix the issue?

Dazed
@dazed
4 years ago
1,022 posts

No! I tried that also and no luck. This was an issue that was identified before but has not come up in some time. It just came back into the picture again.

Thanks for looking at it guys.
updated by @dazed: 02/16/20 03:59:25PM

Dazed
@dazed
4 years ago
1,022 posts

@douglas - any eta on this? I have another user in the same boat.

@douglas
4 years ago
2,791 posts

Sorry for the delay, this has been fixed for the next release of the Audio module, not sure when the release will be though.

There will also be a tool to fix the item_count in the database as well.

--

Douglas Hackney
Jamroom Team - Designer/Developer/Support
FAQ-Docs-Help Videos

Dazed
@dazed
4 years ago
1,022 posts

Thanks Douglas!

Dazed
@dazed
4 years ago
1,022 posts

Hey Douglas - Any updates on this? I have several users experiencing this now. If this will be awhile, what is the manual fix?

@douglas
4 years ago
2,791 posts

Hey Todd,

You can upgrade to the beta version and get the fix now, otherwise, it will be released when the 6.5.0 jrCore is released.

I've been running the beta version on my live site, as well as a couple of dev sites, and I'm not seeing any issues with it.

Hope this helps!

--

Douglas Hackney
Jamroom Team - Designer/Developer/Support
FAQ-Docs-Help Videos

Dazed
@dazed
4 years ago
1,022 posts

All these years and I do not see how to load the beta. Beta is enabled. Steps or link on how to accomplish? Thanks

@douglas
4 years ago
2,791 posts

If you've enabled the beta channel in the Market Place tools section, then all you have to do is run the System Update tool, Integrity Check tool and reset caches.

Hope this helps!

--

Douglas Hackney
Jamroom Team - Designer/Developer/Support
FAQ-Docs-Help Videos

Dazed
@dazed
4 years ago
1,022 posts

Thanks Douglas. Based on what you are saying, I should have it installed. I had someone that is facing the error and they still have it. That being said I review what is being installed and I have not seen an audio update. Was it deployed to the beta channel?

@douglas
4 years ago
2,791 posts

If you haven't already, and it sounds like you have not, you'll want to run the "Rebuild Profile Counts" tool in the Audio modules tool section.

Be sure to reset your cache after as well.

Hope this helps!

--

Douglas Hackney
Jamroom Team - Designer/Developer/Support
FAQ-Docs-Help Videos

Dazed
@dazed
4 years ago
1,022 posts

I had not done this. Actually I never even looked there

So when I tried, I threw and error.

Log file:

[03-Mar-2020 21:29:26 America/New_York] PHP Fatal error: Uncaught Error: Call to undefined function jrChangeOwner_get_valid_modules() in /home/jamroom/sites/public_html/modules/jrProfile-release-1.9.0b2/index.php:1796 [3]
Stack trace: [6]
#0 /home/jamroom/sites/public_html/modules/jrCore-release-6.5.0b17/lib/module.php(304): view_jrProfile_rebuild_count(Array, Array, Array) [3]
#1 /home/jamroom/sites/public_html/modules/jrCore-release-6.5.0b17/router.php(163): jrCore_run_module_view_function('view_jrProfile_...') [3]
thrown in /home/jamroom/sites//public_html/modules/jrProfile-release-1.9.0b2/index.php on line 1796 [3]

updated by @dazed: 03/03/20 06:33:42PM

@michael
4 years ago
7,717 posts

Try reloading the jrChangeOwner module and the jrProfile module from the tool in the MARKETPLACE -> TOOLS -> RELOAD MODULES.

The error is saying something that is expected to be there is not there. Looks to me as if that function is not in our current code base, so I expect it has been removed/replaced with something else in the next version and I suspect you're in a state where the core is in front of that module.

Dazed
@dazed
4 years ago
1,022 posts

Hey Michael. Well I guess I can see the issue. I do not even have the change module.
updated by @dazed: 03/03/20 06:57:46PM

Dazed
@dazed
4 years ago
1,022 posts

ok added changeOwnership Module and reloaded profiles. same error.

[03-Mar-2020 22:01:34 America/New_York] PHP Fatal error: Uncaught Error: Call to undefined function jrChangeOwner_get_valid_modules() in /home/jamroom/sites/site.com/public_html/modules/jrProfile-release-1.9.0b2/index.php:1796 [1]
Stack trace: [2]
#0 /home/jamroom/sites/site.com/public_html/modules/jrCore-release-6.5.0b17/lib/module.php(304): view_jrProfile_rebuild_count(Array, Array, Array) [1]
#1 /home/jamroom/sites/site.com/public_html/modules/jrCore-release-6.5.0b17/router.php(163): jrCore_run_module_view_function('view_jrProfile_...') [1]
thrown in /home/jamroom/sites/site.com/public_html/modules/jrProfile-release-1.9.0b2/index.php on line 1796 [1]

@michael
4 years ago
7,717 posts

huh?
---
There's a problem with the module, jrChangeOwner should not be referenced in jrProfile.

It needs fixing. Sorry. Will be fixed shortly.

@michael
4 years ago
7,717 posts

Sorry, that was my screw-up. Used the wrong function name to get the stuff I wanted. Reload the module from CORE -> TOOLS -> RELOAD MODULES and it should be fixed now.

Dazed
@dazed
4 years ago
1,022 posts

much better! Thanks Michael.

Dazed
@dazed
4 years ago
1,022 posts

ok so my user tested this out and still is receiving the error message. I ran integrity check also after rebuilding profile counts.

@douglas
4 years ago
2,791 posts

Can you send us admin login as well as the user having the issue so we can check it out?

Thanks!

--

Douglas Hackney
Jamroom Team - Designer/Developer/Support
FAQ-Docs-Help Videos

solved Quota Upload Song Issue - Maxed Quota Error After Deleting All Songs