solved 403 Forbidden Error After Server Migration

serveion
@serveion
5 years ago
223 posts
I migrate from cPanel to cwp panel

jamroom is loading the only problem the am having is the following

when i try to play a song i get an error saying An error was encountered loading the media URL

i dont see any error reports on jamroom logs
but in apache i get this
24 - - [12/Dec/2019:19:17:23 -0500] "GET /tracks HTTP/1.0" 200 175468
ip - - [12/Dec/2019:19:17:24 -0500] "GET /core/icon_css/20?_v=1576196244 HTTP/1.0" 200 16734
ip - - [12/Dec/2019:19:17:24 -0500] "GET /skins/jrAudioPro/js/css3-animate-it.js HTTP/1.0" 200 13758
ip - - [12/Dec/2019:19:17:26 -0500] "GET /tracks/stream/audio_file/2001/key=1/file.mp3 HTTP/1.0" 403 253
ip - - [12/Dec/2019:19:17:26 -0500] "GET /core/stream_url_error/tracks/__ajax=1 HTTP/1.0" 200 58
ip - - [12/Dec/2019:19:17:29 -0500] "GET /tracks/stream/audio_file/2001/key=1/file.mp3 HTTP/1.0" 403 253
ip - - [12/Dec/2019:19:17:29 -0500] "GET /core/stream_url_error/tracks/__ajax=1 HTTP/1.0" 200 58
ip - - [12/Dec/2019:19:17:32 -0500] "GET /tracks/stream/audio_file/2001/key=1/file.mp3 HTTP/1.0" 403 253
ip - - [12/Dec/2019:19:17:32 -0500] "GET /core/stream_url_error/tracks/__ajax=1 HTTP/1.0" 200 58
ip - - [12/Dec/2019:19:17:34 -0500] "GET /tracks/stream/audio_file/2001/key=1/file.mp3 HTTP/1.0" 403 253

i can download the file with out no problem is just the streaming the is causing the issue
updated by @serveion: 03/21/20 11:04:00PM
serveion
@serveion
5 years ago
223 posts
cwp Mod Security Configurator was blocking me from accessing the mp3 files i turn it off on jamroom and everything seems to be working i will update more later
michael
@michael
5 years ago
7,748 posts
Nice.

That log looks like the apache activity log, its not showing any errors. See if there's one called error_log as that might be more useful for spotting the cause of issues.
serveion
@serveion
5 years ago
223 posts
we found the problem mod_security blocking http methods and http methods was disabled
michael
@michael
5 years ago
7,748 posts
Well done! :)

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