This is happening for BOTH Mac and Win users- on Firefox, Safari, Edge, and Chrome. Seems all my members have been experiencing this for weeks while I was simply unaware of it, though it's happening for me now that I tested it. So far one person says their Android phone 'doesn't' do it... though their Win computer does it. This is happening on both my JR sites.
This happens in forum posts, group discussion posts, even in SimpleChat posts.
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When someone ATTACHES an image to a post, the user normally sees two options:
1) click on the picture thumbnail itself, which enlarges the image in a popup window to view right there- which still works JUST FINE.
OR,
2) click on the text hyperlink next to the attached thumbnail in order to DOWNLOAD the image file...this is where the problem now is, whereas previously it worked fine. :
The file (a .jpg, or a .pdf... occurs with both these types that I've tested, for example) gets downloaded to one's device but after downloading is not recognized because the "." period in the file name extension was removed. myfile.jpg or myfile.pdf becomes myfilejpg or myfilepdf. Thus our computer/devices will not recognize how to open the downloaded file. If you RENAME the file and REPLACE the period in the name, the file then opens and functions normally again.
Most of my members can't figure this out though, so all they know is that they can't download attached files and images anymore.
This has been happening for at least three weeks, maybe as long as 5 or 6 weeks... I was only made aware of it recently, because most members were perhaps assuming the problem was with their own computers.
Thanks for any help!
here's a forum post on my site about the issue, where I've attached both a jpg and a pdf somewhere in the discussion, so you can see it happen if you download the files, in case you can't replicate it on your test system:
https://fotmd.com/forums/forum/site-questions-how-do-i/33193/glitch-with-graphics#r33206
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...just another satisfied Jamroom customer.
Migrated from Ning to Jamroom June 2015
updated by @strumelia: 04/20/19 02:53:52PM
JAMROOM
I'll mark this 'Complete' then.
