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completed 'account delete' no longer deletes profile, only user

The Jamroom Network » Forum » Using Jamroom » Page » 'account delete' no longer deletes profile, only user
Strumelia
Strumelia
@strumelia
6 years ago
3,603 posts
I go to see a new Pending member, by looking in the Pending tab of the dashboard, then clicking Modify. Then in the Modify window I click Delete (after determining by their IP address that they are a spammer trying to join)- and it says this action will delete the User and will ALSO delete the Profile associated with that user....
It used to work fine in deleting both user and profile...but now it only deletes the User and not that user's profile. I go to the User Browser and they are gone, but their profile remains in the Profile Browser, as 'inactive'- see screenshot.
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...just another satisfied Jamroom customer.
Migrated from Ning to Jamroom June 2015
updated by @strumelia: 05/08/19 09:10:08PM
paul
@paul
6 years ago
4,331 posts
Checking this out . . .


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Paul Asher - JR Developer and System Import Specialist
paul
@paul
6 years ago
4,331 posts
Yep - Seeing this happening, but I think its correct and the wording of the confirmation popup is what wants changing to warn that only the user will be deleted.
This is because when deleting from the 'modify' view, that is a 'user module view' so its not not its place to go deleting profiles as well. That may sound a bit semantic but its the sort of thing we try to impose on modules in order to keep control of their functionality and reduce unexpected bugs etc. occurring in the whole system.
The proper place to delete both profile and user is in the pending view.
Hope that makes sense. I'll change the wording of the popup to warn about this.
Thanks


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Paul Asher - JR Developer and System Import Specialist
Strumelia
Strumelia
@strumelia
6 years ago
3,603 posts
Ok yes that makes sense Paul. I think I've probably previously used the 'pending view' to delete both user and profile at the same time until just recently, when I figured I could do the same thing in the 'modify' view, because the wording said it would delete both. That's why I thought maybe it used to work but didn't work now.
Changing the popup wording will correct this. Thanks! :)


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...just another satisfied Jamroom customer.
Migrated from Ning to Jamroom June 2015
paul
@paul
6 years ago
4,331 posts
Have updated the text ready for the next module release.
Thanks for bringing it to our attention.


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Paul Asher - JR Developer and System Import Specialist
lornawebber
@lornawebber
5 years ago
334 posts
About this:
I am trying to delete users and their profiles from the Pending User list, but although the pop-up text is that both will be deleted, it seems only the Profile is deleted and not the Account. Perhaps it's a cache issue, but the users are not deleted from the Pending list. When I go to Modify the user, it warns that no Profile is associated with it and the user will be unable to log in.
Strumelia
Strumelia
@strumelia
5 years ago
3,603 posts
Yes I was experiencing this yesterday as well. Made me pull my hair out, because it was in effect preventing me from deleting the person altogether and getting them off the pending list. I think I finally got rid of them by going into both the profile browser and the user browser separately and deleting them from there, 2 step process. But could not delete them from the Pending list until I did that. (i think I got that straight... Lorna?)


--
...just another satisfied Jamroom customer.
Migrated from Ning to Jamroom June 2015
lornawebber
@lornawebber
5 years ago
334 posts
Unfortunately we have had what I assume is a spammer attack, with around 25 new sign ups, different user names all ending in Ruips, and all random email addresses. I have banned the most common IPs but they are not all the same. I have also tried to ban Ruips at the end of the user name - not sure I've done that correctly. Do you know if it should be %Ruips or just Ruips in the banned user name list?
Thanks for your response @strumelia
Strumelia
Strumelia
@strumelia
5 years ago
3,603 posts
Lorna- re: the spammers... when you add an IP to your Banned list, you need not add just that one IP such as 209.61.151.229 Instead, ban a RANGE of IPs that cover a medium sized geographic area surrounding the spammer.
If they are say in Romania or Nigeria, then unless your website has various members legitimately from there, it's safe to ban a range in this way: 209.61.151 or 209.61.15 instead of the whole specific IP. Just take 3 or four numbers off the end of the IP and it'll ban all IPs within miles around there. Don't ban too broad by removing too many end numbers, or you might wind up banning a whole continent! You can google how to ban an IP range... and we can enter this into our Jamroom Ban module.


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...just another satisfied Jamroom customer.
Migrated from Ning to Jamroom June 2015
lornawebber
@lornawebber
5 years ago
334 posts
Thanks for that advice. We do have legitimate members all over the world, so I am quite careful.