Where can anyone begin to check what the problem is if it's 'Unknon'?
updated by @annush: 07/19/19 04:27:43AM
JAMROOM
closed Unknown Upload (Audio+Video) Error
Hi, we tackled something similar a month ago but this is not the same. My MB are 128 and I'm Uploading around 15/30MB and get 'Unknown Error'. All is up to date.
Where can anyone begin to check what the problem is if it's 'Unknon'?
updated by @annush: 07/19/19 04:27:43AM
Where can anyone begin to check what the problem is if it's 'Unknon'?
updated by @annush: 07/19/19 04:27:43AM
Check your activity and error logs, there should be something about the failed upload.
Hope this helps!
--
Douglas Hackney
Jamroom Team - Designer/Developer/Support
FAQ-Docs-Help Videos
Hope this helps!
--
Douglas Hackney
Jamroom Team - Designer/Developer/Support
FAQ-Docs-Help Videos
you can try looking in the CONSOLE of the browser. In Firefox you can get to the console by hitting F12 then choosing the CONSOLE tab.
This shows you any javascript messages that happen at the time of upload.
If there is nothing useful there, then the next place to look is the servers error logs.
This shows you any javascript messages that happen at the time of upload.
If there is nothing useful there, then the next place to look is the servers error logs.
I've had a look and keeping an eye on it but so far nothing I can go by. Since yesterday I'm noticing my members profile pics are not showing. Kind of one at a time. Some are visible on the Data browser and not on their profile page and visa-versa. Strange stuff as I have not done any changes. Very annoying when they appear on the Front page - looks very unprofessional. Any thoughts please?
updated by @annush: 11/02/18 11:37:01AM
updated by @annush: 11/02/18 11:37:01AM
I think this is unrelated to your current question and trying to answer is going to turn the thread into a mess. You can exclude profiles that dont have images in the jrCore_list call that powers that section.
Docs: "{jrCore_list}"
https://www.jamroom.net/the-jamroom-network/documentation/module-developer-guide/89/jrcore-list
Look for the 'require_image' setting.
If you need more info on how to exclude items without images from a jrCore_list call, open a thread for that.
As for why your uploads are not working, did you get anything from the server error logs?
Docs: "{jrCore_list}"
https://www.jamroom.net/the-jamroom-network/documentation/module-developer-guide/89/jrcore-list
Look for the 'require_image' setting.
If you need more info on how to exclude items without images from a jrCore_list call, open a thread for that.
As for why your uploads are not working, did you get anything from the server error logs?
If you want to send over some details for a test account that I can login and try with, send the info to support at jamroom dot net with a link to this thread and I'll try from here if you like.
Send the details over to a place where I can upload something and see it happening. Also send the admin details so I can see whats in the ACTIVITY LOG too.
Include a link to this thread with the email.
Include a link to this thread with the email.
Probably because the server is a long way away from me, but its slow to upload. Could be that the server has some sort of connection limit on how long each connection is allowed to remain connected. (just a guess, but could be something to ask the server company about.)
Could be internet connection stability, if you're doing the upload over wi-fi could be that the ISP is loosing the connection part way through.
Not sure of any other ideas. Small videos upload work, so its something to do with the size.
Could be internet connection stability, if you're doing the upload over wi-fi could be that the ISP is loosing the connection part way through.
Not sure of any other ideas. Small videos upload work, so its something to do with the size.
