solved Video Issue

When adding a MP4 to 'Video' I get' This video is currently being processed and will appear here when complete' But it never completes.
I have run integrity but still no video
The Activity log shows
admin] reset queue_id 25334 for worker id 955574 - process no longer running
and when I look deeper it shows:-
Message [admin] reset queue_id 25334 for worker id 955574 - process no longer running
Date 05/06/18 06:16:31PM
IP Address 81.100.222.82
URL /core/integrity_check_save/__ajax=1
Memory 4MB
Data
Array
(
[info] => Array
(
[queue_id] => 25334
[queue_name] => video_conversions
[queue_system_id] =>
[queue_created] => 1528217956
[queue_module] => jrVideo
[queue_worker] => 955574
[queue_started] => 1528218676
[queue_expires] => 1528233076
[queue_sleep] => 1528218665
[queue_count] => 1
[qtime] => 1528218991
)
[data] => Array ( [file_name] => video_file [quota_id] => 3 [profile_id] => 18 [item_id] => 1 [screenshot] => 1 [sample] => [sample_length] => 60 [create_flash] => on [max_workers] => 1 [__queue_worker_timeout] => 14400 ) )

Could someone please advise or help?
updated by @ukdenny: 09/13/18 01:02:59AM

Are you getting any entries in your Activity Logs, Debug Logs or PHP Error Logs?

ACP > Dashboard > Acitivity Log
/core/dashboard/activity


--

Douglas Hackney
Jamroom Team - Designer/Developer/Support
FAQ-Docs-Help Videos

Activity Log = [system] unable to convert video file - exiting after 3 tries
Message [system] unable to convert video file - exiting after 3 tries
Date 05/06/18 08:17:01PM
IP Address 104.37.186.93
URL /rick-wild/gallery/sheffield-arena-1993/all
Memory 8MB
Data
Array
(
[file_name] => video_file
[quota_id] => 3
[profile_id] => 18
[item_id] => 1
[screenshot] => 1
[sample] =>
[sample_length] => 60
[create_flash] => on
[max_workers] => 1
[__queue_worker_timeout] => 14400
[queue_id] => 25334
[queue_name] => video_conversions
[queue_system_id] =>
[queue_created] => 1528217956
[queue_module] => jrVideo
[queue_worker] => 810349
[queue_started] => 1528226221
[queue_expires] => 1528240621
[queue_sleep] => 1528225932
[queue_count] => 3
[queue_item_id] => 1
[queue_status] =>
[queue_note] =>
REGARDING THE ABOVE URL/rick-wild/gallery/sheffield-arena-1993/all I do not know why this appears it has nothing to do with the video?
updated by @ukdenny: 06/05/18 02:20:04PM

What about your system check, does everything pass?

/core/system_check


--

Douglas Hackney
Jamroom Team - Designer/Developer/Support
FAQ-Docs-Help Videos

System check shows:-
Disabled Functions link symlink fail Disabled PHP Functions can impact system functionality.

Could this be the issue, if so is it a server issue?

Yes, that's a server issue. contact your hosting company and ask them to enable 'symlink' and any other disabled functions listed in your system check.

Well the hosting company would not enable symlink they said it was a security issue. So I migrated the site to another host who DID enable symlink.
However I have still the issue with uploading a video. The video is an mp4 19.0MB 1min 43 sec and I still get 'This video file is currently being processed and will appear here when complete.' But it never completes.
All is fine with the System Check all green lights.
The php file has Mem limit 512 Post Max 128 Upload Max 512 Jamroom shows Max Upload 128MB
So ... anyone know what's wrong?
updated by @ukdenny: 06/08/18 09:29:06AM

At a guess, maybe the ffmpeg binary is not in the correct directory for your server, or the permissions are not set correctly.

If the file has the correct permissions set, should be 755, then you'll want to contact your hosting provider to find out where you are alowed to run binary files.

If that is all working, then chances are there might be something wrong with the video file itself.

Hope this helps!


--

Douglas Hackney
Jamroom Team - Designer/Developer/Support
FAQ-Docs-Help Videos

Regarding the ffmpeg binary. Could you please tell me where this should be.

/modules/jrSystemTools/tools
hth


--
Paul Asher - JR Developer and System Import Specialist

The ffmpeg file is in the correct directory and permissioned at 755 I will ask the host

From my Hosting Company:-
We have made sure it has all the correct permissions, and that the file is executable. However, this does not seem to have resolved the experienced issue.
After that, we have reviewed your entire Admin Area Control Panel, however, we could not find any Video Conversion settings from which we can specify the path for the FFMPEG binary.

Considering this, since it is a custom developed script, and we could not find an official documentation with more information on the matter, could you please contact the vendors of the application, so that they can provide you with some additional insights on the situation.

--
¯\_(ツ)_/¯ Education, learning resources, TEL, AR/VR/MR, CC licensed content, panoramas, interactive narrative, sectional modules (like jrDocs), lunch at Uni of Bristol. Get in touch if you share my current interests or can suggest better :)

Could be the same issue that you posted about here:
https://www.jamroom.net/the-jamroom-network/forum/installation-and-configuration/56892/system-tools-errors


--
¯\_(ツ)_/¯ Education, learning resources, TEL, AR/VR/MR, CC licensed content, panoramas, interactive narrative, sectional modules (like jrDocs), lunch at Uni of Bristol. Get in touch if you share my current interests or can suggest better :)

Thanks SteveX problem now solved