solved Modules not working correctly at System tools / System Check

Good morning,

I am having error checks at System Check:

convert executable fail modules/jrSystemTools/tools/convert is not working correctly
epeg executable fail modules/jrSystemTools/tools/epeg is not working correctly
ffmpeg executable fail modules/jrSystemTools/tools/ffmpeg is not working correctly
id3v2 executable fail modules/jrSystemTools/tools/id3v2 is not working correctly
jpegoptim executable fail modules/jrSystemTools/tools/jpegoptim is not working correctly
sox executable fail modules/jrSystemTools/tools/sox is not working correctly
wget executable fail modules/jrSystemTools/tools/wget is not working correctly

Do you know what could be the reason?


Thank you!
updated by @txetxi: 07/28/18 05:59:56AM

The first thing to always try is to RESET CACHE and run the INTEGRITY CHECK.

Docs: "Somethings wrong what do I do?"
https://www.jamroom.net/the-jamroom-network/documentation/troubleshooting/114/somethings-wrong-what-do-i-do

If you've already done that and those issues are still happening, then it maybe that your server is not allowed to use the 'system' function.

Check with your hosting company to see if php can use the system function to execute those tools.

Thanks Michael.

Just done all the steps but same result.

I also checked with my hosting company. They checked Jamroom requirements and the hosting is OK. They tried system() with wget and not errors found.

Do you have the System Tools module installed?

yoursite.com/marketplace/browse/module?search_string=jrSystemTools

Hope this helps!


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Douglas Hackney
Jamroom Team - Designer/Developer/Support
FAQ-Docs-Help Videos

Hello Douglas,

Yes. It is installed with text: "This module is an integral part of the Core system and cannot be disabled or removed" so I think it is not possible to remove accidentally.

Another idea? Thank you!

These:


are all binary files and should have a CHMOD of 755, you may need to contact your hosting provider and make sure you are allowed to execute binary files on your server.

Hope this helps!


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Douglas Hackney
Jamroom Team - Designer/Developer/Support
FAQ-Docs-Help Videos

Hello Douglas,

Just checked permissions. Seems to be OK. See attachment

Thanks.

those errors that douglas quoted above are the issue.

the System Tools module cant use its copies of those files.

if your system has its own then you need to add where they are yo your config.php file.

eg https://www.jamroom.net/the-jamroom-network/documentation/howto/4641/howto-use-a-different-ffmpeg-binary

Good morning,

I asked my hosting company. They told me they only have "convert" and "wget" installed at /usr/bin so I added:

$_conf['jrImage_convert_binary'] = '/usr/bin/convert';

to config.php and it works!!

I dont know the name of wget variable to add the line.

But I dont understand why other binaries fail if they aren't at hosting and Jamroom may use them from /modules/jrSystemTools/tools

Thanks!

Good morning again...

I reloaded again SystemTools and everything is OK!!!

Thank you very much.

Glad its working for you.


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Douglas Hackney
Jamroom Team - Designer/Developer/Support
FAQ-Docs-Help Videos