Problem with my site

HGMNZ
@hgmnz
6 years ago
26 posts

I am in New Zealand - My site has revolving numbers showing - Brian asked me to post the problem here.
Inside my admin many RED lines are appearing.. check out the revolving numbers on my front page -
homegrownmusic.co.nz
HELP !!!
Don
updated by @hgmnz: 07/06/18 02:12:14PM

@paul
6 years ago
4,330 posts

Hi Don - Where am I looking for these 'revolving numbers'? Have checked out many pages on your site and they all look ok to me.
Thanks

--
Paul Asher - JR Developer and System Import Specialist

HGMNZ
@hgmnz
6 years ago
26 posts

10pm NZ
I asked my son to check my site - He sent me attachment of front page. The copy of the front page he sent is "WHAT I SHOULD BE SEEING " but I am not .. Under the headings of TOP ARTISTS, TOP SINGLES I should be seeing photos - but I am not..
All I am seeing is revolving numbers of percentage loading.. but NO PICTURES....

@paul
6 years ago
4,330 posts

It sounds like the issue is local to you then. First, try a different browser. If that is ok, try resetting your browser cache and/or check that its configured to download images.

--
Paul Asher - JR Developer and System Import Specialist

HGMNZ
@hgmnz
6 years ago
26 posts

5am -
Just read your answer Paul - Tried my wife's computer - result same as mine.. Revolving numbers........Reset BROWSER CACHE ???? HOW ???
Don

@paul
6 years ago
4,330 posts

Quote: Reset BROWSER CACHE ???? HOW ???

Depends on which browser you are using. It'll be in the browser settings perhaps?

But to be honest, if your son sees it ok, as I do, but you and your wife don't, it could be your ISP (Internet Service Provider) not serving images for some reason. Does it work on your smart phone (when its not connected to your wifi)?

--
Paul Asher - JR Developer and System Import Specialist

HGMNZ
@hgmnz
6 years ago
26 posts

Paul
This 71 year old does not own a mobile phone.. ( must be the only one in the world ) Is the CACHE that I am to seek out in my computer or on the site?
Regards
Don

@paul
6 years ago
4,330 posts

On your computer, but I'm not sure that is the issue. Did you try another browser?
Are you seeing other images on your Jamroom site?
Are you seeing images on any other web pages?

--
Paul Asher - JR Developer and System Import Specialist

HGMNZ
@hgmnz
6 years ago
26 posts

Paul
It is all too confusing for me.., If I give you my ADMIN access - maybe you can take a look as I mentioned - there were red lines inside my admin.. but I do not want to give my Admin details here for the whole world to see?
PS: It is Thursday morning here - and it maybe this evening NZ time before I can send you the Admin details.
Regards
Don

HGMNZ
@hgmnz
6 years ago
26 posts

paul:
On your computer, but I'm not sure that is the issue. Did you try another browser?
Are you seeing other images on your Jamroom site?
Are you seeing images on any other web pages?

I am seeing images on my Jamroom site - but it has continual LOADING spinning percentages - on the front page.
I can see lots of images on my computer on other websites ..
RE: "Another browser?? I only use GOOGLE

@paul
6 years ago
4,330 posts

Send them but support[at]jamroom[dot]net and I'll take a look, but as I said, your home pages look ok to me.

--
Paul Asher - JR Developer and System Import Specialist

gary.moncrieff
@garymoncrieff
6 years ago
865 posts

I checked your site and all looks good my end too, good job on your site btw looks nice.

@michael
6 years ago
7,740 posts

http://homegrownmusic.co.nz/ AND
http://www.homegrownmusic.co.nz/

Are not the same. You are looking at the www one. Look at the non-www one. It works.

--edit--
There are some steps here to get rid of the www for everyone:

Docs: "htaccess tips: get rid of the www"
https://www.jamroom.net/ultrajam/documentation/code/1433/htaccess-tips
updated by @michael: 04/04/18 01:48:32PM

HGMNZ
@hgmnz
6 years ago
26 posts

A BIG BIG "T H A N K S" to you all that spent time offering a solution of my front page revolving numbers problem. As simple as
dropping the WWW. I had in Google which automatically came up - www.homegrownmusic.co.nz - so when I clicked on it - up came the revolving numbers site. .I now wonder how many possible members turned away from joining my site because they too might have found it with a front page of revolving numbers - by accessing the site using the WWW ? Once again - Paul, Gary and Michael -- Thank you..

@paul
6 years ago
4,330 posts

You can likely fix it by setting the A Records correctly where the domain is registered.

--
Paul Asher - JR Developer and System Import Specialist

SteveX
@ultrajam
6 years ago
2,584 posts

I'm curious as to what "revolving numbers" are. Do you have a screenshot from before the problem was fixed?

--
¯\_(ツ)_/¯ Education, learning resources, TEL, AR/VR/MR, CC licensed content, panoramas, interactive narrative, sectional modules (like jrDocs), lunch at Uni of Bristol. Get in touch if you share my current interests or can suggest better :)

@michael
6 years ago
7,740 posts

custom spinner. still there on the www version. js will never load because of cross domain issues. needs a reroute using your docs above.

HGMNZ
@hgmnz
6 years ago
26 posts

SteveX:
I'm curious as to what "revolving numbers" are. Do you have a screenshot from before the problem was fixed?

Steve
Sorry I do not know how to make a screen shot -but I just loaded via GOOGLE www.homegrownmusic.co.nz ( note needs the www ) and you will see the spinning numbers front page below the photos.. Obviously searching for my site and others - to make them come up without the spinning numbers - need to leave off the www when you google search : homegrownmusic.co.nz
Regards
Don

SteveX
@ultrajam
6 years ago
2,584 posts

Ah, I see! Thanks for the explanation.

--
¯\_(ツ)_/¯ Education, learning resources, TEL, AR/VR/MR, CC licensed content, panoramas, interactive narrative, sectional modules (like jrDocs), lunch at Uni of Bristol. Get in touch if you share my current interests or can suggest better :)

Problem with my site

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