I am not sure if I have the Support ticket system running properly on my site. In the module config area, the following help note is given next to a check box for "Browse Access":
"Check this option if you would like to allow users who belong to profiles in this quota to have read access to Support Tickets. NOTE: The user will only have access if they have created a support ticket within the previous 30 days. Default: off"
Does this refer to read access by users to their own support tickets? Why would this ever be denied?
And if it is not for this, does it mean read access to ALL support tickets by all users? This might useful, though not usual.
So. I am not sure what to do - give access or deny access?
What is the intended meaning here, and the purpose of the option? Can the help note wording be clarified?
Thanks
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PJ Matthews, Kyoto
Migrated from Ning 2.0. Now at Jamroom 6 beta and using Jamroom Hosting for The Research Cooperative (researchcooperative.org)
updated by @researchcooperative: 05/07/18 05:42:30AM
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