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Audio Files not getting processed and player not loading.

The Jamroom Network » Forum » Design and Skin Customization » Page » Audio Files not getting processed and player not loading.
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duke
@musamensa
7 years ago
253 posts
Audio files that have been uploaded recently get stuck and display the message below.
"This audio file is currently being processed and will appear here when complete."
updated by @musamensa: 02/14/18 05:23:19PM
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duke
@musamensa
7 years ago
253 posts
Video file upload also behave the same way
brian
@brian
7 years ago
10,148 posts
Sounds like the conversion workers are stuck - run an integrity check with "repair modules" checked - that should fix it up. This can happen if there's a conversion in process and the worker process "bombs out" due to a server or web server restart. The next core release has an update to the hourly maintenance check to watch for this and should be able to automatically fix it, but for now the integrity check should help.


--
Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net
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duke
@musamensa
7 years ago
253 posts
done that but still the same story.
michael
@michael
7 years ago
7,717 posts
Has it ever worked on your server?
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duke
@musamensa
7 years ago
253 posts
yeah i have never had any issues with this before it seems to be epileptic , sometimes it works just fine but i recently uploaded 10 audio files and all of them display that processing message. However i can still listen to the audio files via the round play/pause button.
michael
@michael
7 years ago
7,717 posts
Thats a big clue. URL for one of the audio files that shows the "this is still being processed" message please.

and the logins for admin so I can see what that template looks like.
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duke
@musamensa
7 years ago
253 posts
michael:
Thats a big clue. URL for one of the audio files that shows the "this is still being processed" message please.

and the logins for admin so I can see what that template looks like.

how do i send the credentials ?
michael
@michael
7 years ago
7,717 posts
type them in here:
url: http://wherever.com/some/url/here
username: admin
password: 12346
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duke
@musamensa
7 years ago
253 posts
michael:
type them in here:
url: http://wherever.com/some/url/here
username: admin
password: 12346

sorry am lost, that url leads no where
michael
@michael
7 years ago
7,717 posts
What is the url of your site where I can see "This audio file is currently being processed and will appear here when complete."

What is the admin username and password for your site.
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duke
@musamensa
7 years ago
253 posts
https://goo.gl/oBHxRW
i can't post the login detail here
michael
@michael
7 years ago
7,717 posts
If you cant post the login details so I can look at the template code for your page, you'll need to look for what is wrong. I suspect your item_detail.tpl page is not up-to-date with the latest version.

As a test try changing to a current non-altered jamroom skin like elastic2 and see if the message is still visible. If it goes away when you change to the elastic skin then the message is a result of something in your .tpl file, probably a check for the wrong file type.
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duke
@musamensa
7 years ago
253 posts
i noticed my audio module was not updated so i did that and ran integrity check but the issue is still there
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duke
@musamensa
7 years ago
253 posts
change the profile theme to an unaltered one and its still the same.
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duke
@musamensa
7 years ago
253 posts
if this helps modules/jrSystemTools/tools/sox is not working correctly
paul
@paul
7 years ago
4,326 posts
Email the url of an audio page showing that message, along with your admin login to support[at]jamroom[dot]net and we'll take a look.


--
Paul Asher - JR Developer and System Import Specialist
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duke
@musamensa
7 years ago
253 posts
sent
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duke
@musamensa
7 years ago
253 posts
Hi @paul i have sent you guys the email
michael
@michael
7 years ago
7,717 posts
duke:
if this helps modules/jrSystemTools/tools/sox is not working correctly

You can use a different version of sox than the one packaged with jamroom if you like, info here:

Docs: "Howto use a different ffmpeg binary"
https://www.jamroom.net/the-jamroom-network/documentation/howto/4641/howto-use-a-different-ffmpeg-binary
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duke
@musamensa
7 years ago
253 posts
thanks i will give that a shot, i also noticed that when i go to update such audio files the audio segment of the update form missing so am not able to replace the audio and try uploading again.

thanks
michael
@michael
7 years ago
7,717 posts
duke:... when i go to update such audio files the audio segment of the update form missing so am not able to replace the audio ....
Not sure what this means, could you take a screenshot. List what you are seeing and what you expect to see.

The only thing that should change the audio update form is the Form Designer, so if you've been using that then you can disable fields.
brian
@brian
7 years ago
10,148 posts
If sox is not working correctly, your conversions are not going to work correctly. You need to be on hosting that supports all of the System Tools.


--
Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net

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