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solved Doing updates and clearing cache Site crash

The Jamroom Network » Forum » Installation and Configuration » Page » Doing updates and clearing cache Site crash
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@emdiamond
7 years ago
104 posts
Well, I was doing the latest updated to the mods. Went to clear cache now site broke. I seem to remember this happening before. Can not remember solution. I'm getting Old

Site MusicRush.com

Haven't had to come here in a while hope everyone is doing well..
updated by @emdiamond: 10/25/17 02:17:33PM
brian
@brian
7 years ago
10,148 posts
Make sure and look in your data/logs/error_log - that should tell you what the issue is.

Let me know if that helps.


--
Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net
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@emdiamond
7 years ago
104 posts
Thanks, Brian. I'm also waiting for my password reset to the server. I'm not even going to mention my hosting provider anymore. Over the years I accepted I get what I pay for.

Will let you now what I find once I get in. Hopefully it is something simple. I also plan to clear the cache dir once I'm in. I can't remember exactly, but once before there was something I had to clear manually either it was from the site directory or the Database.

The logs should point the way.

Thanks again
brian
@brian
7 years ago
10,148 posts
Sounds good - once you get in you can also run the offline repair tool:

https://www.jamroom.net/the-jamroom-network/documentation/troubleshooting/114/somethings-wrong-what-do-i-do#if-you-cannot-get-in-to-the-acp

Hope this helps!


--
Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net
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@emdiamond
7 years ago
104 posts
OK, got in and cleared the cache dir manually. Site came up after clearing main site theme: nova
Cleared cache again with site admin panel.
Finished installing mod updates and cleared cache again
Ran integrity check.
Site is running again.

Thanks.
brian
@brian
7 years ago
10,148 posts
Glad to hear that - thanks!


--
Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net

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