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Videos Not Playing on Desktop - Video Pro Skin

The Jamroom Network » Forum » Installation and Configuration » Page » Videos Not Playing on Desktop - Video Pro Skin
nduguseliphaz
nduguseliphaz
@ecodeahpro
7 years ago
206 posts
I have uploaded videos on my site, and I am using video pro skin. The videos are playing on my mobile phone, but on my desktop, they are not playing.

What might be the reason for them not playing?
updated by @ecodeahpro: 09/13/17 10:59:56AM
michael
@michael
7 years ago
7,715 posts
What version of core are you using? The beta or the stable?
nduguseliphaz
nduguseliphaz
@ecodeahpro
7 years ago
206 posts
System Core 6.0.4
michael
@michael
7 years ago
7,715 posts
Update it to the latest stable version, then run the integrity check.

Docs: "Jamroom Admin Handbook: Keeping your jamroom install up to date"
https://www.jamroom.net/the-jamroom-network/documentation/jamroom-admin-handbook/828/keeping-your-jamroom-install-up-to-date
nduguseliphaz
nduguseliphaz
@ecodeahpro
7 years ago
206 posts
michael:
Update it to the latest stable version, then run the integrity check.

Docs: "Jamroom Admin Handbook: Keeping your jamroom install up to date"
https://www.jamroom.net/the-jamroom-network/documentation/jamroom-admin-handbook/828/keeping-your-jamroom-install-up-to-date

I did that and the videos still won't play.
douglas
@douglas
7 years ago
2,791 posts
What is the URL to the site they are not playing on?

Alos, which browser are you using?

Thanks!


--

Douglas Hackney
Jamroom Team - Designer/Developer/Support
FAQ-Docs-Help Videos
nduguseliphaz
nduguseliphaz
@ecodeahpro
7 years ago
206 posts
saw this on activity log[system] unable to convert FLV video file for: video_file/8
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@luis789
7 years ago
88 posts
Im having the same issues..
In a secure website ( https://) the videos are only playing on androids. On regular pc it will not play.
ON a regular website(not secure http://) the hosted videos do not play at all. I had tested with all the skins and the issues are the same.
michael
@michael
7 years ago
7,715 posts
nduguseliphaz:
saw this on activity log[system] unable to convert FLV video file for: video_file/8

That would be the problem. The server is unable to convert the video file you have uploaded. Test other video files, there's some issue with the one you have. OR there is some issue with your server.
nduguseliphaz
nduguseliphaz
@ecodeahpro
7 years ago
206 posts
michael:
nduguseliphaz:
saw this on activity log[system] unable to convert FLV video file for: video_file/8

That would be the problem. The server is unable to convert the video file you have uploaded. Test other video files, there's some issue with the one you have. OR there is some issue with your server.

The server is ok. If there is anything I need to adjust let me know. I can confirm that. This should be investigated thoroughly.
nduguseliphaz
nduguseliphaz
@ecodeahpro
7 years ago
206 posts
douglas:
What is the URL to the site they are not playing on?

Alos, which browser are you using?

Thanks!

https://goo.gl/rjsGfI
michael
@michael
7 years ago
7,715 posts
To investigate it:
* upload a different file to the server, see if that plays. (attached are some sample videos .mp4 and .flv )

If they do not play, the issue is with the server. If they do play the issue is with the file.
zip
sample_videos.zip  •  2MB

nduguseliphaz
nduguseliphaz
@ecodeahpro
7 years ago
206 posts
michael:
To investigate it:
* upload a different file to the server, see if that plays. (attached are some sample videos .mp4 and .flv )

If they do not play, the issue is with the server. If they do play the issue is with the file.

They are only playing on my android phone. On my Pc or laptop browser, the play button is not working.
brian
@brian
7 years ago
10,148 posts
Make sure you are running the latest Jamroom Core 6.1.0b4 - go into Marketplace -> Reload Modules or Skins and "reload" the Core module - there was an update I just pushed out this morning that should help here.

Let me know if that helps.

Thanks!


--
Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net
nduguseliphaz
nduguseliphaz
@ecodeahpro
7 years ago
206 posts
brian:
Make sure you are running the latest Jamroom Core 6.1.0b4 - go into Marketplace -> Reload Modules or Skins and "reload" the Core module - there was an update I just pushed out this morning that should help here.

Let me know if that helps.

Thanks!

Am using This version( https://www.jamroom.net/networkmarket/core_download/jamroom-open-source.zip ) i have tried everything but it still doesn't play
brian
@brian
7 years ago
10,148 posts
That is not correct. You have to use the latest beta version:

https://www.jamroom.net/the-jamroom-network/blog/93/jamroom-61-beta-kickoff


--
Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net

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