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investigating website transfer

The Jamroom Network » Forum » Using Jamroom » Page » website transfer
IBR
IBR
@ibr
8 years ago
27 posts
how do i transfer a jamroom site to a different jamroom account
updated by @ibr: 07/21/17 06:27:38PM
paul
@paul
8 years ago
4,335 posts
Hi - Welcome to the Jamroom forum.
Do you mean to a new host/server?
If so, and you want to move it to one of our hosting plans, its very straightforward using the tool in our Hosting Control Panel - https://www.jamroom.net/the-jamroom-network/documentation/jamroom-hosting/2547/importing-an-existing-jamroom-site-to-a-domain

If you are moving it to another folder or domain, checkout this document - https://www.jamroom.net/the-jamroom-network/documentation/howto/1077/howto-change-the-jamroom-directory-or-domain

Hope that helps


--
Paul Asher - JR Developer and System Import Specialist
IBR
IBR
@ibr
8 years ago
27 posts
I have two jamroom accounts one is self hosted the other is hosted thru jamroom i want to move the website from the self hosted account to the hosted account thru jamroom
michael
@michael
8 years ago
7,788 posts
Pauls instructions cover what you are asking.

Go here:
https://www.jamroom.net/ibr/hosting/server_settings/338

In the Domain Name field, add the domain name of the site you want to add. It will be added to your server, then follow these docs

Docs: "Import an existing Jamroom site to a domain"
https://www.jamroom.net/the-jamroom-network/documentation/jamroom-hosting/2547/importing-an-existing-jamroom-site-to-a-domain

to move the content of the existing jamroom site to your Jamroom Hosting server.

With Jamroom Hosting you get a 'secondary domain' to use while you do the import and setup process. So use that to view your domain while the domain Name Servers are pointing to your current location.
IBR
IBR
@ibr
8 years ago
27 posts
ok transfered my site but was unable to transfer the modules that i paid for how do i do this
IBR
IBR
@ibr
8 years ago
27 posts
thank you guys for your help i appreciate it
paul
@paul
8 years ago
4,335 posts
If you've transferred the site to our hosting, all Jamroom modules and skins are available to you via the site ACP Marketplace.
If the transferred site has a new domain name, you'll need to 'release' the licences from the old domain then they'll be available to the new domain (after you have setup its Marketplace module) - https://www.jamroom.net/networklicense/license_browser/172013
If the transferred site has the same domain name, just make sure its Marketplace module is setup and all purchased licences should continue to be available to it.
hth


--
Paul Asher - JR Developer and System Import Specialist
IBR
IBR
@ibr
8 years ago
27 posts
thank you very much
IBR
IBR
@ibr
8 years ago
27 posts
also i payed for the comet chat module but the module is saying we dnt have a license for it
paul
@paul
8 years ago
4,335 posts
Comet Chat is a third party module. You'll need to take that up with them directly.


--
Paul Asher - JR Developer and System Import Specialist
IBR
IBR
@ibr
8 years ago
27 posts
i dnt know if it was deleted or what happened but i payed 49 for it and its saying i have no license for it its asking me to buy it again
IBR
IBR
@ibr
8 years ago
27 posts
ok even if i bought the module off of jamroom
paul
@paul
8 years ago
4,335 posts
Yes - third party developers can sell their Jamroom modules via our Marketplace, but they are responsible for their support and licencing.


--
Paul Asher - JR Developer and System Import Specialist
IBR
IBR
@ibr
8 years ago
27 posts
this is upsetting because he jamroom module for comet chat is no longer avaliable
paul
@paul
8 years ago
4,335 posts
I assume they must have withdrawn it from our Marketplace then. As I said above, you'll need to contact their support team directly. Hopefully they can help.
(Alternatively, have you tried the Jamroom Chat module?)


--
Paul Asher - JR Developer and System Import Specialist
Strumelia
Strumelia
@strumelia
8 years ago
3,603 posts
So weird that CometChat just pulled the module without a word. Hmph!

ibr, you can test out the Jamroom Chat function right here on this same page- look for the "speech bubble" icon at lower right to test the chat. And it's FREE with all your jamroom hosted account sites! :)


--
...just another satisfied Jamroom customer.
Migrated from Ning to Jamroom June 2015
brian
@brian
8 years ago
10,149 posts
IBR:
i dnt know if it was deleted or what happened but i payed 49 for it and its saying i have no license for it its asking me to buy it again

I don't see anywhere in your account that you purchased the CometChat module - did you purchase it under a different account? I can see that CometChat has made the module "inactive" on the site here. It was last updated over a year ago, so it could be that didn't want to sell that version any longer.


--
Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net
IBR
IBR
@ibr
8 years ago
27 posts
IT was on a different account
michael
@michael
8 years ago
7,788 posts
You've paid them for their module, you should be able to get their module. Send their support a message.

https://support.cometchat.com/
CometChat
CometChat
@cometchat
8 years ago
21 posts
IBR "]
i dnt know if it was deleted or what happened but i payed 49 for it and its saying i have no license for it its asking me to buy it again

Hi,

Can I request you to create a support ticket at https://my.cometchat.com/tickets so that the team can investigate further?

Regards,

Mike

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