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Password Reset Email

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ICW
@icw
7 years ago
114 posts
I have a member who is trying to reset her password. She clicked on Forgot Password and enters her email address, but she never receives an email. She has checked her spam folder as well. Any suggestions!

Thanks!
updated by @icw: 06/12/17 07:51:58PM
paul
@paul
7 years ago
4,331 posts
Have you checked your delivery log to see if there are any issues there (in your Hosted site settings)?


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Paul Asher - JR Developer and System Import Specialist
michael
@michael
7 years ago
7,744 posts
probably this one:
https://www.jamroom.net/icw/hosting/domain_email_log/58/id=214

There is a failed email. get her to check the email address is the correct one. may need you to fix it for her.
alt=
ICW
@icw
7 years ago
114 posts
Thank you. That is the correct address. She's emailing from it. Could it be on her end?
michael
@michael
7 years ago
7,744 posts
it could be, login to your mailgun account and click the OPEN LOGS page to see if there is any more information about why the delivery 'failed'.
Strumelia
Strumelia
@strumelia
7 years ago
3,603 posts
Also check the "Suppressions" tab in your Mailgun site page....use the Search feature in Suppressions to see if her email address has been suppressed by Mailgun for too much bouncing.


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...just another satisfied Jamroom customer.
Migrated from Ning to Jamroom June 2015